Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Bighead0306 gave this product an overall rating of
Buyer review
Very positive experience
10/10/2019
I recently purchased my car insurance with Aviva. The overall experience of registering with aviva was brilliant however the website is not very clear to locate the documents for the car insurance. However after using the online chat function I was successfully able to find this information. I also would appreciate it if a hard copy of these documents was sent in the post for future reference.
I would recommend Aviva to a friend
- By:
- Bighead0306
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Thanks for insuring with us and it's good to hear the registration was straightforward. It's a shame you didn't find this to be the case for our online service but I'm glad to hear our Live Chat service was able to help out. We can send out paper documents free of charge at any time on request, and you can also configure your preferences to have more documents by post in your online documents for any changes and communication to you in general. Thanks again for insuring with us and your very positive review.
Yannis, Aviva Web Team
Bighead0306
Monkeyhanger gave this product an overall rating of
Buyer review
This is the first time I have not used an agent the price difference is amazing and aviva proved to be the best all round thank you
09/10/2019
I found Aviva very easy and quick and paying monthly with no interest you can't do better than that well done Aviva
I would recommend Aviva to a friend
- By:
- Monkeyhanger
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Monkeyhanger
Tyty gave this product an overall rating of
Buyer review
Excellent service
09/10/2019
I have recently changed my car incurance over to Aviva and so far it has been exceptionally efficient. The quote i recieved was second to none and once i had paid paid my deposit i recieved all relevant emails and paperwork soon after. I would definitely recommend Aviva to friends and family.
I would recommend Aviva to a friend
- By:
- Tyty
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tyty
Targetman gave this product an overall rating of
Buyer review
Customer Experience
08/10/2019
This review is written in connection with the purchase of a vehicle insurance policy. The quotation was obtained online and I found it very easy to negotiate through the questions to obtain the quote. I did have to contact the company over one question connected to the breakdown cover offered. Apart from that it was essentially a straight forward operation to obtain the required policy. One thing I found slightly strange was that Aviva did not ask for proof of my no claims discount until after I had taken out the policy.
I would recommend Aviva to a friend
- By:
- Targetman
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Targetman
davesgirl1956 gave this product an overall rating of
Buyer review
Quick and easy
08/10/2019
I was looking for car insurance and as I had other products with Aviva and had always had good service I thought I would get a quote. The web site was easy to follow and I received a favourable quote so I went ahead with it..
I would recommend Aviva to a friend
- By:
- davesgirl1956
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
davesgirl1956
Racco1 gave this product an overall rating of
Buyer review
Good but online not great
08/10/2019
Overall I’m happy but I could not complete on line as the questions are not set up properly particularly around the main driver I had to make 3 phone calls in the end and was on hold for over 30 minutes in total . So summing up its not an easy online booking procedure
I would recommend Aviva to a friend
- By:
- Racco1
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 3 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 1 / 5
Racco1
Blondy gave this product an overall rating of
Buyer review
Value for money
08/10/2019
I bought car insurance. Aviva was very competitive with other companies Nd offered more for my money. E.g. roadside assistance
I would recommend Aviva to a friend
- By:
- Blondy
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Blondy
Bebs gave this product an overall rating of
Buyer review
Brilliant all round customer service
07/10/2019
Brought full comprehensive car insurance on line it was so easy and straightforward there were no never ending questions to answer. There were a number of things that attracted me to Aviva Plus which included interest free monthly payments and no cancellation or admin fees and the other very important thing was the guarantee that my premium would not increase at next renewal saving all the hassle of keep shopping around every year, so all in all very happy.
I would recommend Aviva to a friend
- By:
- Bebs
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bebs