Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Mark gave this product an overall rating of
Buyer review
Multicar or two car
07/10/2019
I have had a multicar polic y with another provider for a number of years, and became fed up with the fees for making policy changes. Aviva multicar came up on a Google search, so I gave it a try. The application was straightforward enough and competitively priced against other multicar policies and individual quotes on comparison sites. However, you can only add two cars online and have to phone to add more. I went with the online application for our main two cars and, to avoid call centre queuing, put the third car with another provider.
I would recommend Aviva to a friend
- By:
- Mark
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
Mark
Eddy gave this product an overall rating of
Buyer review
Very good service on initial purchase of policy
07/10/2019
I purchased multicar insurance which was much more competitive than my previous insurance company. The telephone manner and willingness to help was excellent
I would recommend Aviva to a friend
- By:
- Eddy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Eddy
Phileas gave this product an overall rating of
Buyer review
Very efficient and helpful
07/10/2019
Fully comprehensive car insurance for a change of car
I would recommend Aviva to a friend
- By:
- Phileas
- Gender:
- Male
- Age:
- 65 or over
Phileas
Catherine gave this product an overall rating of
Buyer review
Great customer service
06/10/2019
Aviva staff were helpful understanding and patient with my questions. Insurance quote offered the best value with back up for all my driving needs. Thank you Aviva
I would recommend Aviva to a friend
- By:
- Catherine
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Catherine
Akhtar gave this product an overall rating of
Buyer review
The best ever online experience to buy motor insurance.
06/10/2019
I bought the peace of mind from AVIVA. It’s too simple on their own website instead of others
I would recommend Aviva to a friend
- By:
- Akhtar
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Akhtar
adda gave this product an overall rating of
Buyer review
Good pricing
06/10/2019
No interest charges, 12 month equal payments. Very good pricing.
I would recommend Aviva to a friend
- By:
- adda
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
adda
David gave this product an overall rating of
Buyer review
So Far , So Good
06/10/2019
Car Insurance, due to start 08.10.19 however a payment was taken 25.09.19 and I am still awaiting my documents, hard copies
- By:
- David
- Gender:
- Male
- Age:
- 65 or over
- Ease of purchase
- 1 / 5
David
Mags gave this product an overall rating of
Buyer review
Easy and clear transaction
06/10/2019
I purchased car insurance.. Very competitive . Cost less than current provider with more benefits
I would recommend Aviva to a friend
- By:
- Mags
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mags