Overall rating
This product has been awarded an overall rating of from 1059 customer reviews
Rating breakdown
1059 reviews
- 5 stars awarded by 833 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Phileas gave this product an overall rating of
Buyer review
Very efficient and helpful
07/10/2019
Fully comprehensive car insurance for a change of car
I would recommend Aviva to a friend
- By:
- Phileas
- Gender:
- Male
- Age:
- 65 or over
Phileas
Catherine gave this product an overall rating of
Buyer review
Great customer service
06/10/2019
Aviva staff were helpful understanding and patient with my questions. Insurance quote offered the best value with back up for all my driving needs. Thank you Aviva
I would recommend Aviva to a friend
- By:
- Catherine
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Catherine
Akhtar gave this product an overall rating of
Buyer review
The best ever online experience to buy motor insurance.
06/10/2019
I bought the peace of mind from AVIVA. It’s too simple on their own website instead of others
I would recommend Aviva to a friend
- By:
- Akhtar
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Akhtar
adda gave this product an overall rating of
Buyer review
Good pricing
06/10/2019
No interest charges, 12 month equal payments. Very good pricing.
I would recommend Aviva to a friend
- By:
- adda
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
adda
David gave this product an overall rating of
Buyer review
So Far , So Good
06/10/2019
Car Insurance, due to start 08.10.19 however a payment was taken 25.09.19 and I am still awaiting my documents, hard copies
- By:
- David
- Gender:
- Male
- Age:
- 65 or over
- Ease of purchase
- 1 / 5
David
Mags gave this product an overall rating of
Buyer review
Easy and clear transaction
06/10/2019
I purchased car insurance.. Very competitive . Cost less than current provider with more benefits
I would recommend Aviva to a friend
- By:
- Mags
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mags
Bumble gave this product an overall rating of
Buyer review
Whole transaction completed quickly and simply
06/10/2019
Competive quote Completed by simple questionnaire I think that the policy is geared to my individual needs When I spoke to a representative he was very friendly and helpful
I would recommend Aviva to a friend
- By:
- Bumble
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bumble
Paula gave this product an overall rating of
Buyer review
Great price and ability to pay monthly at no cost
05/10/2019
Was able to reduce the price for our 2 cars from Standard Aviva policy, with all the features and more at a lower price and ability to pay monthly.
I would recommend Aviva to a friend
- By:
- Paula
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Paula