Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Allotment gave this product an overall rating of
Buyer review
Transaction completed in two stages by telephone - call handlers were excellent, both friendly and helpful
02/10/2019
Aviva Plus Comprehensive car insurance policy. All details carefully explained and paperwork arrived as required.
I would recommend Aviva to a friend
- By:
- Allotment
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Allotment
Gift gave this product an overall rating of
Buyer review
Great flexibility.
30/09/2019
Comprehensive motor vehicle insurance on a pay monthly stalments.
I would recommend Aviva to a friend
- By:
- Gift
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 2 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Gift
Notused gave this product an overall rating of
Buyer review
Very good service
30/09/2019
I have purchased car Insurance &I found the staff very helpful in dealing with my questions I felt the staff put at me at ease Very friendly and helpful I will be contacting them when my house insurance is due for renewal
I would recommend Aviva to a friend
- By:
- Notused
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Notused
Wilf gave this product an overall rating of
Buyer review
Great service
30/09/2019
I saved £900 with Aviva and the the lady i spoke to was an absolute gem. I was amazed with the level of cover they gave me including fully comp on other vehicles. The service was fast and easy and with 0% interest if you choose to pay monthly i honestly could not ask for more. I will definitely renew my policy with Aviva next year.
I would recommend Aviva to a friend
- By:
- Wilf
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Wilf
Cali gave this product an overall rating of
Buyer review
Customer service
30/09/2019
So helpful. Easy to access. Clear consise forms and online help. And not forgetting great value car insurance
I would recommend Aviva to a friend
- By:
- Cali
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Cali
Bej1401 gave this product an overall rating of
Buyer review
New Customer
29/09/2019
Car Insurance as a result of general search around suppliers
I would recommend Aviva to a friend
- By:
- Bej1401
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 3 / 5
Bej1401
A customer gave this product an overall rating of
Buyer review
!!!!
28/09/2019
Very straightforward, great prices for premiums! Highly recommend!
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tracy gave this product an overall rating of
Buyer review
Excellent costomer service
28/09/2019
I was looking for a cheeper car insurance then the one i had so I asked for a quote from Aviva . It was all most half price cheeper.
I would recommend Aviva to a friend
- By:
- Tracy
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Tracy