AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

Teddy gave this product an overall rating of 5 / 5

Buyer review

Great customer service

I could not believe how easy it was to get my car insurance with Aviva, the price was so good and the service I got from the agent was so efficient I would recommend them to anyone

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Teddy

Newcustomer gave this product an overall rating of 5 / 5

Buyer review

Wonderful service ...

Bought a motor policy on a Sat. am starting on the Mon. ... an hour later seller asked to change delivery date to the Sat. pm. No problem for Aviva - left my policy in place and gave me a 2-day cover note. Was asked for proof of my no claim discount having had a car written off and policy cancelled 6months earlier. Aviva and, to be fair, my previous insurers made documenting the ncd as simple as could be!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Newcustomer

Boozie gave this product an overall rating of 5 / 5

Buyer review

Great Customer Service

Car Insurance which provided me with all I needed and was at a reasonable price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Boozie

Pauls82 gave this product an overall rating of 5 / 5

Buyer review

Great experience

I bought car insurance and I felt that the ease of navigating the site and the experience I had was quick and effective in getting the car insurance I need.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pauls82

Boysie gave this product an overall rating of 5 / 5

Buyer review

Quick, easy and time saving way to buy my car insurance.

Great way to buy my car insurance. Saving me a lot of time and money compared to my old insurance company. Lovely to pay monthly at no extra cost. Also great to amend my policy at any time without being charged extra. Thank you Aviva Plus. Looking forward to staying with you for years to come.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Boysie

Williray gave this product an overall rating of 5 / 5

Buyer review

Excellent service

Car insurance just what i wanted and reasonable priced

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Williray

Bill gave this product an overall rating of 4 / 5

Buyer review

Purchase OK, after sale poor A

Auto insurance for 2 cars. Original purchase easy enough. Preferred Aviva to other insurers because of Aviva Plus. Not lowest price. Lots of problems with My Aviva, 2 phone calls so far both promising call back from IT. Nothing so far.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Bill

bashir gave this product an overall rating of 5 / 5

Buyer review

good customer service

I did car insurance, I found it very well, easy to do

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

bashir

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