Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Tam0Shanter gave this product an overall rating of
Buyer review
making the right choice
23/09/2019
Have I made the right choice? ……. perhaps only time will tell. In the meantime I am fully covered having selected what appears to be an excellent comprehensive motor insurance policy at a very reasonable price. Paying monthly at no extra cost is an additional and welcome feature. I have been claim free for over thirty years and it was about time that an insurance company recognised this fact ...... thank you Aviva.
I would recommend Aviva to a friend
- By:
- Tam0Shanter
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Tam0Shanter
WISAM gave this product an overall rating of
Buyer review
Why am I being prompted to review a product I haven't used yet?
22/09/2019
Competitive price for my car insurance, from a well-known big company. Still not active, and I haven't had to contact Aviva beyond the telephone conversation when I signed up. The real test and better review will be when/if a claim is made and how Aviva handle it for myself as a customer... as well as when a renewal quote is given nearer the end of the premium paid for. Always paid my annual car insurance cost at the outset in one payment, but this policy insists on monthly DD payments. The chap I spoke to when signing up to this policy was clear and professional. I think it's silly to ask a customer to review a product before its even active or without being used per se.
I would recommend Aviva to a friend
- By:
- WISAM
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
WISAM
Phil gave this product an overall rating of
Buyer review
Quick and easy
22/09/2019
Brought my car insurance online. So easy to use, just fill in your details and choose what level of insurance you want, either pay in full or pay monthly for no extra cost. That's how quick and easy it was.
I would recommend Aviva to a friend
- By:
- Phil
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Phil
Randy gave this product an overall rating of
Buyer review
Car Insurance
22/09/2019
Very few questions asked. Quick quotes given and I was delighted with the outcome. Would recommend aviva plus to friends as well. 100 percent satisfaction.
I would recommend Aviva to a friend
- By:
- Randy
- Gender:
- Male
- Age:
- 65 or over
Randy
Shug gave this product an overall rating of
Buyer review
Simple to understand.
21/09/2019
Car Insurance. My Aviva is so simple to use. Interest free monthly payments.
I would recommend Aviva to a friend
- By:
- Shug
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Shug
Dave22 gave this product an overall rating of
Buyer review
Good online system, renewal price guarantee did it for me.
21/09/2019
Already have another car insured by Aviva and also hold an investment bond with them. I consider Aviva to be a very solid company.
I would recommend Aviva to a friend
- By:
- Dave22
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dave22
daipop gave this product an overall rating of
Buyer review
Easy cover
20/09/2019
Questionnaire easy to complete & fast quote received of good value
I would recommend Aviva to a friend
- By:
- daipop
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
daipop
A customer gave this product an overall rating of
Buyer review
Grossly Overpriced
20/09/2019
I purchased car insurance in good faith with a ten percent discount. Considering I'm mid 50s with a 7year no claims I thought it was expensive. When I went to check, using the same parameters it transpired I'd paid more than a third more than other providers with excellent reviews. I reported my concerns to Ariva who said the online quote is the best they can do. Needless to say I'm cancelling my car insurance and buying elsewhere.
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 1 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 5 / 5
I'm sorry to see you're unhappy with your premium Adrian. Our prices are based on your individual circumstances and rating factors that go along with them, many of which are out of your direct control as a driver (for example, the average cost of a claim). You can read more about what goes into our prices here: https://www.aviva.co.uk/car-insurance/your-car-price-explained/ - and these are different from insurer to insurer. I hope this helps explain the difference. We do offer our best price upfront on new quotes like the one you ended up taking out. I hope we can be more competitive for you next time as our prices frequently change.
Yannis, Aviva Web Team