AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1061 customer reviews

Rating breakdown

1061 reviews

  • 5 stars awarded by 835 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1061 customer reviews

BrianMS gave this product an overall rating of 5 / 5

Buyer review

Quick and easy quote/purchase

In February my motor insurance for my BMW was due for renewal but despite having no claims or accidents my current company SAGA increased their premium to an unacceptable level. Having been with Aviva in the past I knew that obtaining a quote online would be easy. The process was quick and easy as expected and the quotation for motor insurance with exactly the same protection requirements as with my current company was considerably more affordable and also I would be paying monthly at no extra cost. WIN, WIN !!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BrianMS

Inapanic gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

I was broken down, didn't know who our rescue service was, rang the insurer and asked them for help. Aviva called the RAC for us and organised everything. Thanks Aviva.

I would recommend Aviva to a friend

By:

Inapanic

Graeme gave this product an overall rating of 5 / 5

Buyer review

Excellent service and price

Car insurance excellent service and competitively pricd

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Graeme

Joe52 gave this product an overall rating of 5 / 5

Buyer review

Great value

Compared with pr3vious motor insurance provider the price is substantially lower but also better value, with a lower excess and more premium features. The Avila website also provided an opportunity to buy better heating and security insurance. So I have saved a good amount of money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Joe52

LakesLady gave this product an overall rating of 5 / 5

Buyer review

Good website, good webchat

We purchased car insurance plus.This was recommended by our daughter . This seemed good value. The website was easy to use and getting a quote was easy to do. We found the web chat helpful and our questions were answered in a simple manner.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LakesLady

Bob72 gave this product an overall rating of 5 / 5

Buyer review

Car insurance

Very quick and easy to deal with. Very clear with explanation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bob72

Manj gave this product an overall rating of 4 / 5

Buyer review

Great customer service

I bought car insurance from Aviva.I think I got best quote and very reliable to use in my phone with application download. You can check your policy whenever and its environmental friendly as well...

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Manj

RWCNCL gave this product an overall rating of 4 / 5

Buyer review

Good Policy Content

Have had Aviva cover in the past, but as a good shopper should do I shopped around for my last insurance cover. When renewal came for this insurance year, I did the normal comparison sites, and yes, I could have got cheaper! Cheap isn't always best and reading into the benefits of Aviva Plus made me realize it was a no-brainer. If I have to be picky my only gripe is that I would rather pay up front than over a 12 month period, this may suit some, but personal preference.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

RWCNCL

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