AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

Sam211 gave this product an overall rating of 5 / 5

Buyer review

Outstanding service.

I changed my car insurance with Aviva within the year and the change could not have been easier, and I got a great deal. Every time I have contacted Aviva my enquiery has been dealt with efficiently and in a very professional manner. In my experience in terms of value and customer service, Aviva are ahead of other insurance companies by a long way.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sam211

Sh3l7on gave this product an overall rating of 5 / 5

Buyer review

Great package

Easy, effortless and fast to get quotes. Great insurance packages, fast response in customer service relations. Overall 10 out of 10

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sh3l7on

TAG56 gave this product an overall rating of 5 / 5

Buyer review

1ST Class service from start to finish w

We have always renewed our car insurance for over 10 years with a certain Bulldog but having bought other products off Aviva and been completely happy with how they handled those we decided to look at their car insurance only WISH we had done it a lot earlier. Aviva were not only cheaper for exactly the same cover but filling in the forms on line were an absolute doddle no long winded questions etc and speaking to their representatives on the phone to clarify a query was a pleasure no getting put on hold listening to some awful music over and over. Would I recommend Aviva in a heartbeat in fact family members have now also switched from their respective insurance providers to Aviva. Keep doing what your doing Aviva alls good.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TAG56

Marta gave this product an overall rating of 5 / 5

Buyer review

Would recommend

Easy to set up, great discounts when combined with other products.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Marta

Joanne gave this product an overall rating of 5 / 5

Buyer review

Very good value for money

I am a new driver and have searched for a good car insurance cover for weeks right after I passed. I found this to be the best in terms of the ease of writing the application, the terms are written in a way I could understand, and the rate is very competitive. I could not be happier. :)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Joanne

Roger gave this product an overall rating of 5 / 5

Buyer review

Clear and straightforward

I was impressed with the clarity of information on the website. It was a very straightforward process to complete the on line application. The explanatory notes were clear and comprehensive. If it is that simple why aren't all providers as good - sadly not the case.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roger

MoMo gave this product an overall rating of 5 / 5

Buyer review

Fantastic customer service. Speedy and knowledgeable

Car Insurance bought. Was able to cancel my AA sub as roadside assistance was included. Double saving. Got online discount. Triple saving. Got discount because I hadTravel Insurance with Aviva. Quadruple saving.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MoMo

Sparks gave this product an overall rating of 5 / 5

Buyer review

Excellent service

Purchased motor insurance after being very satisfied with home and contents insurance.the agent was very helpful and made sure I understood everything she was informing me about. I would highly recommend Aviva on both price and customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sparks

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