Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
MoMo gave this product an overall rating of
Buyer review
Fantastic customer service. Speedy and knowledgeable
15/09/2019
Car Insurance bought. Was able to cancel my AA sub as roadside assistance was included. Double saving. Got online discount. Triple saving. Got discount because I hadTravel Insurance with Aviva. Quadruple saving.
I would recommend Aviva to a friend
- By:
- MoMo
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
MoMo
Sparks gave this product an overall rating of
Buyer review
Excellent service
14/09/2019
Purchased motor insurance after being very satisfied with home and contents insurance.the agent was very helpful and made sure I understood everything she was informing me about. I would highly recommend Aviva on both price and customer service.
I would recommend Aviva to a friend
- By:
- Sparks
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sparks
Joanna gave this product an overall rating of
Buyer review
Amazing customer experience
14/09/2019
I’ve spoken to 4 customer service advisors and the first 3 of them were absolutely amazing! Very polite, pleasant manners really eager to help me with my new policy. Well done guys!! The last advisor I’ve spoken with, I couldn’t understand completely what she was saying to me, I asked for a new quote under my existing policy for my partner’s car, because he is interested in changing his insurance provider, I asked to emailed me the quote but so far I haven’t received anything yet. It’s been 4 days since my last call with her.
I would recommend Aviva to a friend
- By:
- Joanna
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Joanna
Jojo gave this product an overall rating of
Buyer review
Puts customers first
14/09/2019
I have bought insurence from aviva as what they offer for the price is unbeatable and more trust worthy then the company's that you pay very low but get nothing back and with bad customer service, aviva not only listen to customers, but also put there suggestions and needs into action where by doing monthly there is no gimmicks or interest or extra fees unlike other company's where they make much more out of you by there other fees which you don't know much about, for me so far aviva has been the best and easy process, I would defenitly recommend aviva to all friends and family
I would recommend Aviva to a friend
- By:
- Jojo
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jojo
Demand83 gave this product an overall rating of
Buyer review
Fantastic
14/09/2019
Having always used comparison sites I was surprised at how much of a saving was available from Aviva compared to the “cheapest” option from the comparison site. There’s also no fee for paying monthly!
I would recommend Aviva to a friend
- By:
- Demand83
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Demand83
Aliw gave this product an overall rating of
Buyer review
Easy to use
14/09/2019
Quick and easy to use. Good value. Interest free monthly payments are great.
I would recommend Aviva to a friend
- By:
- Aliw
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 3 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Aliw
George gave this product an overall rating of
Buyer review
Great price
13/09/2019
Great price , good insurance, very easy to purchase , good app for phone , easy for change car , call center very kind , all is just excellent
I would recommend Aviva to a friend
- By:
- George
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
George
noha gave this product an overall rating of
Buyer review
amazing customer service
13/09/2019
bought car insurance. very competitive premium. my insurance was done in no time. excellent, fast and straightforward customer service. very helpful advisers. thank you AVIVA team
I would recommend Aviva to a friend
- By:
- noha
- Gender:
- Female
- Age:
- 35 to 44
noha