Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Bowler gave this product an overall rating of
Buyer review
Easy Peasy
09/09/2019
Able to obtain online quote quickly and without loads of questions. Competitive quote with added benefit of pay monthly, without interest.
I would recommend Aviva to a friend
- By:
- Bowler
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bowler
Mike gave this product an overall rating of
Buyer review
Great.....but.
09/09/2019
Purchased car insurance online great till I got emails saying need to prove NCB . Did the upload only to be told work later still need info . Had he make phone calls but yo be fair the guy did call back next day as promised to confirm no recived all required info.
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
Hi Mike, Thanks for insuring with us this year. Apologies that your no claims discount validation process wasn't as smooth as it usually should be so further proof was requested. It's great to hear though that you're happy with the steps our team took to get this resolved & call you back to inform you so. If you need anything further please don't hesitate to contact us. Many Thanks
Jen, Social Media Response Team
Mike
Billyjimbob gave this product an overall rating of
Buyer review
Aviva review
09/09/2019
I bought a multi cover insurance for two cars , the price was reasonably competitive and I had no problems with the website although I would have preferred to deal with a person over the phone. ( The phone number is nearly impossible to find on the website ).
I would recommend Aviva to a friend
- By:
- Billyjimbob
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 3 / 5
Hi Graham, Thank you for choosing to insure with Aviva this year! I'm sorry to hear that you had issues finding the number for our motor insurance team on our website. Here's a link to our contact us page should you need for future reference - https://www.aviva.co.uk/help-and-support/contact-us/motor-insurance/#m-tabs-BO0d0 If you require anything further please don't hesitate to let us know. Many Thanks
Jen, Social Media Response Team
Billyjimbob
Tezza gave this product an overall rating of
Buyer review
Just great online experiance
09/09/2019
not a bad price and have 4 cars insured and i love the app its very good and clear
I would recommend Aviva to a friend
- By:
- Tezza
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tezza
Rolo gave this product an overall rating of
Buyer review
Seamless, perfect experience
04/09/2019
I bought car insurance on Aviva Plus, the new product - and the whole process was brilliant. Got a very competitive quote, and buying it was easy. When I had to speak to customer services they were really friendly and helpful and sorted my query out quicker than I'd expected. Communication has been excellent and I've felt informed throughout. So far, a really good experience, let's hope it continues if I need to claim!
I would recommend Aviva to a friend
- By:
- Rolo
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rolo
DavidW gave this product an overall rating of
Buyer review
Simple, efficient, good value
04/09/2019
Already had Home Insurance for a couple of years with AVIVA. I am normally very loyal to my providers unless I feel let down. My car insurance came up for renewal and Direct Line obviously considered that an increase of 27per cent worked for them. Despite me still being under 60, having maximum NCB, and only doing c10k miles per annum they must have thought that I was a higher risk than I was last year. AVIVA apparently thought considerably different to that and quoted me a price on a like for like basis which is less than what I paid to DLG for 2018/19. Consequently I now use AVIVA for both car insurance and home insurance. I will also move my wife’s car insurance to AVIVA when it next falls due.
I would recommend Aviva to a friend
- By:
- DavidW
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DavidW
Bazza gave this product an overall rating of
Buyer review
Quick and easy
03/09/2019
I bought car insurance it was so quick and easy good price and good policy
I would recommend Aviva to a friend
- By:
- Bazza
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bazza
Mick gave this product an overall rating of
Buyer review
Was very easy to get cover and the price was good.
03/09/2019
Car insurance, but will be looking at moving my house insurance when time comes
I would recommend Aviva to a friend
- By:
- Mick
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mick