Overall rating
This product has been awarded an overall rating of from 1059 customer reviews
Rating breakdown
1059 reviews
- 5 stars awarded by 833 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
A customer gave this product an overall rating of
Buyer review
Good Customer service
02/09/2019
My initial experience was awful at the call centre. The lady concerned spoke in such a broad scottish accent and spoke so fast I could barely understand her however three days later when I spoke to a lady at the Norwich office she was incredible.
I would recommend Aviva to a friend
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
smokey66 gave this product an overall rating of
Buyer review
easy to navigate
02/09/2019
I have 3 policies through Aviva. Private Medical : Car insurance : House insurance. I checked the comparison web sites to get a feel for the prices & values, although Aviva was not the cheapest it offered more benefits & lower excesses.
I would recommend Aviva to a friend
- By:
- smokey66
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
smokey66
theolddriver gave this product an overall rating of
Buyer review
superb service
02/09/2019
customer service guys friendly professional answer the questions promptly no problems, I have been buying car ins since I first started to drive 54 years ago these people are by far the best to deal with.
I would recommend Aviva to a friend
- By:
- theolddriver
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
theolddriver
Chas gave this product an overall rating of
Buyer review
Transferred at end of previous insurance with ease
02/09/2019
This means Avila insurance with my house and both cars.no claims up to now, we will see!
I would recommend Aviva to a friend
- By:
- Chas
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Chas
peterthegrate gave this product an overall rating of
Buyer review
polite,pleasant and efficient service
02/09/2019
I took out my car insurance with Aviva. The whole experience was executed in a thoroughly polite, pleasant and efficient and efficient manner which made the whole process very easy for the customer.
I would recommend Aviva to a friend
- By:
- peterthegrate
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
peterthegrate
John gave this product an overall rating of
Buyer review
Not a good start
01/09/2019
It's a competitive price but as yet I have not been able to log in to my account. I have spoken with one of the team, who told me that my date of birth didn't match their records and told that I would receive an email to reset my password, that hasn't happened? Price isn't everything, you need to get the service right. If I'm unlucky enough to have an accident, I'm dubious about what will happen!
- By:
- John
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 3 / 5
- Value for money
- 2 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 4 / 5
Please accept my apologies for the incorrect details being noted on your policy, this would explain the issues that you are having online as the system would not have been able to match up the details. I can see that you have contacted us again since leaving your feedback which I believe the issue has now been resolved regarding accessing your policy online. My apologies again for any inconvenience caused.
Mike, Aviva Online Team
John
Gavm gave this product an overall rating of
Buyer review
Car Insurance for Range Rover Evoque
01/09/2019
I've used AvivaPlus for a few products and having noticed that they don't appear on price comparison sites I wondered if their direct approach made them cheaper. The quote from my existing insurer was ridiculous and maybe they were hoping to cash in on laziness? I then tried several price comparison sites and the cheapest price was far more expensive and they also charged interest on monthly payments whereas Aviva do not. There were a number of other standard extras with Aviva such as commuting and personal business use to sweeten the deal further. I'm pleased that Aviva have split away from the comparison sites and cut out the middle man because it's us the consumers who pay those hidden costs. I had the same result with home insurance form Aviva too. I've spent time writing this review because we the consumer are the beneficiaries and I wish to support that
I would recommend Aviva to a friend
- By:
- Gavm
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Gavm
Andy gave this product an overall rating of
Buyer review
Straight to the point
31/08/2019
Car insurance Clear and concise engagements and ensuring the product met the needs I had
I would recommend Aviva to a friend
- By:
- Andy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Andy