AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

A customer gave this product an overall rating of 5 / 5

Buyer review

Good Customer service

My initial experience was awful at the call centre. The lady concerned spoke in such a broad scottish accent and spoke so fast I could barely understand her however three days later when I spoke to a lady at the Norwich office she was incredible.

I would recommend Aviva to a friend

Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

smokey66 gave this product an overall rating of 4 / 5

Buyer review

easy to navigate

I have 3 policies through Aviva. Private Medical : Car insurance : House insurance. I checked the comparison web sites to get a feel for the prices & values, although Aviva was not the cheapest it offered more benefits & lower excesses.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

smokey66

theolddriver gave this product an overall rating of 5 / 5

Buyer review

superb service

customer service guys friendly professional answer the questions promptly no problems, I have been buying car ins since I first started to drive 54 years ago these people are by far the best to deal with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

theolddriver

Chas gave this product an overall rating of 5 / 5

Buyer review

Transferred at end of previous insurance with ease

This means Avila insurance with my house and both cars.no claims up to now, we will see!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Chas

peterthegrate gave this product an overall rating of 5 / 5

Buyer review

polite,pleasant and efficient service

I took out my car insurance with Aviva. The whole experience was executed in a thoroughly polite, pleasant and efficient and efficient manner which made the whole process very easy for the customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

peterthegrate

John gave this product an overall rating of 2 / 5

Buyer review

Not a good start

It's a competitive price but as yet I have not been able to log in to my account. I have spoken with one of the team, who told me that my date of birth didn't match their records and told that I would receive an email to reset my password, that hasn't happened? Price isn't everything, you need to get the service right. If I'm unlucky enough to have an accident, I'm dubious about what will happen!

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Please accept my apologies for the incorrect details being noted on your policy, this would explain the issues that you are having online as the system would not have been able to match up the details. I can see that you have contacted us again since leaving your feedback which I believe the issue has now been resolved regarding accessing your policy online. My apologies again for any inconvenience caused.

Mike, Aviva Online Team

John

Gavm gave this product an overall rating of 5 / 5

Buyer review

Car Insurance for Range Rover Evoque

I've used AvivaPlus for a few products and having noticed that they don't appear on price comparison sites I wondered if their direct approach made them cheaper. The quote from my existing insurer was ridiculous and maybe they were hoping to cash in on laziness? I then tried several price comparison sites and the cheapest price was far more expensive and they also charged interest on monthly payments whereas Aviva do not. There were a number of other standard extras with Aviva such as commuting and personal business use to sweeten the deal further. I'm pleased that Aviva have split away from the comparison sites and cut out the middle man because it's us the consumers who pay those hidden costs. I had the same result with home insurance form Aviva too. I've spent time writing this review because we the consumer are the beneficiaries and I wish to support that

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gavm

Andy gave this product an overall rating of 5 / 5

Buyer review

Straight to the point

Car insurance Clear and concise engagements and ensuring the product met the needs I had

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andy

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