Overall rating
This product has been awarded an overall rating of from 1059 customer reviews
Rating breakdown
1059 reviews
- 5 stars awarded by 833 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
dmsoapuds gave this product an overall rating of
Buyer review
Great customer service
28/08/2019
I bought fully comprehensive car insurance which included everything my previous insurer offered at a much reduced price. The staff were very helpful and answered every query that I asked about quickly.
I would recommend Aviva to a friend
- By:
- dmsoapuds
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
dmsoapuds
RogerS918 gave this product an overall rating of
Buyer review
great site
28/08/2019
After my current car insurance bumped up my premium for staying loyal with them for 3 years , i decided it was time to switch . Aviva came to the rescue with a great quote, and no stupid questions as well .
I would recommend Aviva to a friend
- By:
- RogerS918
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RogerS918
vickip gave this product an overall rating of
Buyer review
Great customer service
28/08/2019
very impressed on how help staff where when i phoned to check my details. Also really easy to buy online.
I would recommend Aviva to a friend
- By:
- vickip
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
vickip
Sandgrown gave this product an overall rating of
Buyer review
Easy to set up
27/08/2019
I setup home insurance on line. It was straightforward thanks to the simple choices offered. It makes a nice change from the lists of options many insurers give you. My car insurance renewal was also due soon after so I tried Aviva again, this time by phone. Again it was straightforward and the advisor was helpful. What was really good were the competitive prices offered - quite a bit lower than my existing insurers in both cases. I don't much like the monthly payments by credit card as the only option to pay, but hey-ho these were good deals. All the paperwork is online (you can have it mailed), so it's simple to manage, especially if you use the App too. No idea about claims performance. I hope I don't need to use it! Overall, I can recommend Aviva.
I would recommend Aviva to a friend
- By:
- Sandgrown
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sandgrown
Steve gave this product an overall rating of
Buyer review
Good clear information
26/08/2019
Insurance for 2 cars Shopped around comparing prices and cover Liked being able to pay monthly with no interest
I would recommend Aviva to a friend
- By:
- Steve
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Steve
susan gave this product an overall rating of
Buyer review
Great price
26/08/2019
Been with previous company for 5 years, suddenly this year it jumped up by twenty percent, for no reason, no claims or anything. so we checked around and found Aviva a really great price, with all the added extras too, pay monthly, no extra cost or deposits etc.
I would recommend Aviva to a friend
- By:
- susan
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
susan
Bruceerus gave this product an overall rating of
Buyer review
Fairness
26/08/2019
Got comprehensive car insurance and cheaper of most
I would recommend Aviva to a friend
- By:
- Bruceerus
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bruceerus
Cally gave this product an overall rating of
Buyer review
Good value
26/08/2019
Good value, multi car that is collected at the same time to avoid confusion.
I would recommend Aviva to a friend
- By:
- Cally
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Cally