AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1061 customer reviews

Rating breakdown

1061 reviews

  • 5 stars awarded by 835 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1061 customer reviews

Steve gave this product an overall rating of 5 / 5

Buyer review

Best Cover And Cheaper Than Rest

Bought Car Insurance.Really quick and easy form to fill out. Checked all other comparison sites like normally do and wasn't going to check Aviva but glad I did as better cover and was cheaper. Sign up,direct debit(interest free) all simple to set up.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steve

Greedygut gave this product an overall rating of 5 / 5

Buyer review

Great customer service and smooth transaction

I bought a viva plus comprehensive insurance and very easy to purchase

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Greedygut

dmsoapuds gave this product an overall rating of 5 / 5

Buyer review

Great customer service

I bought fully comprehensive car insurance which included everything my previous insurer offered at a much reduced price. The staff were very helpful and answered every query that I asked about quickly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

dmsoapuds

RogerS918 gave this product an overall rating of 5 / 5

Buyer review

great site

After my current car insurance bumped up my premium for staying loyal with them for 3 years , i decided it was time to switch . Aviva came to the rescue with a great quote, and no stupid questions as well .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RogerS918

vickip gave this product an overall rating of 5 / 5

Buyer review

Great customer service

very impressed on how help staff where when i phoned to check my details. Also really easy to buy online.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

vickip

Sandgrown gave this product an overall rating of 5 / 5

Buyer review

Easy to set up

I setup home insurance on line. It was straightforward thanks to the simple choices offered. It makes a nice change from the lists of options many insurers give you. My car insurance renewal was also due soon after so I tried Aviva again, this time by phone. Again it was straightforward and the advisor was helpful. What was really good were the competitive prices offered - quite a bit lower than my existing insurers in both cases. I don't much like the monthly payments by credit card as the only option to pay, but hey-ho these were good deals. All the paperwork is online (you can have it mailed), so it's simple to manage, especially if you use the App too. No idea about claims performance. I hope I don't need to use it! Overall, I can recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sandgrown

Steve gave this product an overall rating of 5 / 5

Buyer review

Good clear information

Insurance for 2 cars Shopped around comparing prices and cover Liked being able to pay monthly with no interest

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steve

susan gave this product an overall rating of 5 / 5

Buyer review

Great price

Been with previous company for 5 years, suddenly this year it jumped up by twenty percent, for no reason, no claims or anything. so we checked around and found Aviva a really great price, with all the added extras too, pay monthly, no extra cost or deposits etc.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

susan

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