AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

Dannev gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Dual Car insurance - all round simple process and a saving on what our incumbent was raising the costs to this year, but also on what we paid to them last year. All in all a great experience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dannev

Dadoronron gave this product an overall rating of 5 / 5

Buyer review

Great service easy to use website

My new car insurance. Very competitive price and easy to set up

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dadoronron

smudge gave this product an overall rating of 5 / 5

Buyer review

new policy

good policy with added benefit of fully comp cover on other vehicles when required.no exta charge for monthly payments.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

smudge

Mack gave this product an overall rating of 5 / 5

Buyer review

Very good on line and with phone query

Initial quote easily obtained on line and a subsequent change of plan necessitated a phone call for advice, this was handled very quickly and easily. I did find the existence of two similar policies being available a bit confusing in regards to the difference between them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mack

Oscar gave this product an overall rating of 5 / 5

Buyer review

No-fuss process, very appreciated.

Car insurance, pay monthly, no extra charges, very much ahead of all the competition. Thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Oscar

TG1785 gave this product an overall rating of 3 / 5

Buyer review

Hardwork

Done the online process and was happy with the price so went with it. Checked my policy and it was Third Party. I selected Fully Comp. Hardwork

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

TG1785

Mazy gave this product an overall rating of 3 / 5

Buyer review

Multi car policy renewal not competitive

I received my Aviva renewal for multi car policy & it was much more than last year and after comparing prices it was clear that the rate was not competitive. I then looked into Aviva individual policies which were came out at a lower rate.... which did not make sense ...then I finally found that Aviva Plus was probably the best rate I could achieve on my car but significantly more on my wife's car which again was frustrating in terms of keeping both cars in one place. I wanted to stay with Aviva but ultimately had to go round the houses to renew one car - but not with the ideal multi car policy that I would have preferred. Surely there should be a way for you to compare in house so that you are competitive in the first place - especially to retain a multi-car policy! As it is I will be insuring my wife's car elsewhere.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Mazy

Gerry gave this product an overall rating of 5 / 5

Buyer review

Happy Customer

Always used Aviva until last year when not happy with your price then so went with Direct Line . Now back with Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gerry

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