AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

Pandi gave this product an overall rating of 5 / 5

Buyer review

Competitive qute

Bought ca r insurance - competitive price and great service. Hiccup with online so live chat. Very helpful and resolved issue. Follow up call from customer service assistant extremely helpful and reassuring. Would certainly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

Pandi

Simmo gave this product an overall rating of 4 / 5

Buyer review

All clearly explained

Car insurance, using the internet but got clarification by landline. Very helpful. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Simmo

Lozz gave this product an overall rating of 4 / 5

Buyer review

Good customer service but emails not answered

I emailed asking if I get a discount through work and did not get a reply called to buy policy and completely forgot to ask! Really good service on the phone though

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Lozz

Andy gave this product an overall rating of 5 / 5

Buyer review

Fast and helpful great service

Fully comp car cover very easy to get quote and set up policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andy

RichH gave this product an overall rating of 5 / 5

Buyer review

Best value after search

After searching on compare websites for motor insurance, I found that Aviva's quote was cheapest by about 10 percent. Monthly payments are taken without increasing the price compared with annual payment.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RichH

Alice gave this product an overall rating of 5 / 5

Buyer review

Great servicr

Very easy to complete online quote form. Staff very helpful & pleasant when I phoned

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alice

AlbertRN gave this product an overall rating of 5 / 5

Buyer review

Decent website

Original on-line application for car insurance simple, straight forward to use. looking to change cars had to ring customer service for an enquiry re cost, which was equally simple. Website only allows quote against a specific car and commits to a change date. That could be more flexible.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AlbertRN

stinger gave this product an overall rating of 5 / 5

Buyer review

sensibly priced insurance

I purchased motor and home insurance because Aviva allowed me great prices and monthly payments without any interest added

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

stinger

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