AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1061 customer reviews

Rating breakdown

1061 reviews

  • 5 stars awarded by 835 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1061 customer reviews

NotBoris gave this product an overall rating of 5 / 5

Buyer review

Good value for money

I bought car insurance. Had been insured by the same company for many years but I thought the premiums were getting far too high. Decided to shop around. Liked Aviva because it was easy to do online(I'm a silver surfer) and easy to understand, and not least of all because it saved me money. Also easy to get in touch with on the phone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NotBoris

Phil gave this product an overall rating of 5 / 5

Buyer review

Quick and easy to get a quote. Very competitive cost and excellent communication. Overall a very pleasant experience.

A good experience from start to finish. Very pleased. We

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Phil

Dood gave this product an overall rating of 4 / 5

Buyer review

Customer service representative very helpful

I changed my car policy to Aviva plus, the customer services representative was extremely helpful and it was all completed in a quick and efficient manner. The only downside is I still can’t see my policy on my Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hi, I'm glad to hear it was a quick and easy process for you when you spoke to our customer services. It's a shame you can't see your policy on MyAviva yet but we're happy to have a look - I've popped you an email to check and help get you access.

Yannis, Aviva Web Team

Dood

Lizf gave this product an overall rating of 5 / 5

Buyer review

I wish I'd discovered Aviva before

Everything was explained in detail to me when asked. I got the best policy for me without them having a hard sales tactic which I find with other companies.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lizf

Gbooth gave this product an overall rating of 5 / 5

Buyer review

Amazing thoroughly satisfied

Never experienced better car insurance, competitive prices, exceptional customer service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

Gbooth

Jhaugh87 gave this product an overall rating of 5 / 5

Buyer review

Good value for money

I purchased the aviva plus with the regular comprehensive cover, however added the couresty car and motor legal to the insurance too and it was still over 20 cheaper a month compared to what my previous insurer quoted me to renew. So far I'm very impressed with the company and the website and app are both easy and straight forward to use. Hopefully I won't need to make a claim but I feel reassured that I hopefully won't have issues if I need to.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Jhaugh87

Emil gave this product an overall rating of 4 / 5

Buyer review

Good customer services

Car insurance Good customer contact Friendly staff

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Emil

Busta gave this product an overall rating of 5 / 5

Buyer review

New client

Just car insurance at moment but will be looking at home insurance as well

I would recommend Aviva to a friend

By:
Age:
55 to 64

Busta

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