AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

Shelly gave this product an overall rating of 5 / 5

Buyer review

Easy on line and also helpful when telephoning

Very clear and simple to use thus service hope next years price will be as good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shelly

Robbie gave this product an overall rating of 5 / 5

Buyer review

Great customer service advisor

Aviva plus for our two cars. Easy to set up with the help of a really friendly helpful advisor.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbie

Simo gave this product an overall rating of 4 / 5

Buyer review

Easy set up

I brought car insurance and a very good price. I also have the life insurance through aviva which was easy to do set up the only thing g I think could be better is if my car insurance would be included on the App but for some reason it isn't and it says I can add car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Simo

Petery gave this product an overall rating of 3 / 5

Buyer review

Good on the surface

Took out car insurance, fairly straightforward apart from long wait on the phone and having to listen to lengthy automatic info talk while waiting. Asked to confirm no claims discount from previous insurance, did that to e mail address supplied, no response or confirmation after 12 days- so unsure of status

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

I can see you've called in since your review & we've confirmed your NCD status for you. Please don't hesitate to get back in touch if you need anything else at all.

Tasha, Aviva Social Media Team

Petery

KJhe gave this product an overall rating of 5 / 5

Buyer review

Cheap quotes and with a further discount applied

Online car insurance, very easy to navigate with not too many questions. The cheapest quote I’ve been offered. Pleasantly surprised as I always assumed that Aviva was expensive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KJhe

melox2 gave this product an overall rating of 5 / 5

Buyer review

easy to use site

insured my commercial vehicle last year and my car this year,downloaded the app which is a good way to view your documents at any time.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

melox2

George gave this product an overall rating of 5 / 5

Buyer review

Helpful chat advisers and user friendly site

Car Insurance. Very reasonable and a good choice of options

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

George

LizzyH gave this product an overall rating of 5 / 5

Buyer review

Excellent Price and Cover

I recently bought fully comprehensive motor insurance including legal and no-claims protection. After a lot of research I chose Aviva because they provided exactly the protection I wanted for the best price. The process was simple and easy to complete. I will need to wait until renewal next year to see if they continue to provide the best service and deal.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LizzyH

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