Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Turnkey gave this product an overall rating of
Buyer review
You will go to Jail if not
14/07/2019
That time of Year again to Renew the Multi Car Motor Insurance. Giant increase by my former Company who have now passed me on to their Friend Aviva who surprise surprise can offer me a lower quote even though i have 12 years no claims with the Former ( Admiral ) don't tell anyone.
- By:
- Turnkey
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 2 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
Turnkey
Rash gave this product an overall rating of
Buyer review
Great online simple minimum questions
14/07/2019
I bought car insurance at fantastic price n great cover. Cheapest n most comprehensive cover n amazing online forms . Very simple n easy to use website n I belive it uses best , most accurate algorithms to assess risk and as a results , aviva is able to provide competitive pricing . Love aviva
I would recommend Aviva to a friend
- By:
- Rash
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rash
stovvy gave this product an overall rating of
Buyer review
All good then.......
14/07/2019
Get a quote - good Retrieve a quote - not so good Get a new quote at same price - good Purchase the quote - good Retrieve my documents - Bad Contact the helpline - Okay Get my new login - Okay Retrieve my documents - Bad On the whole a reasonable experience until I wanted to get my documents, I still cannot logon
I would recommend Aviva to a friend
- By:
- stovvy
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
I'm sorry to read your review & to learn of the issues you've faced. I've re-registered you for your MyAviva account, so you should receive an email to complete your registration, then log in to access your documents. Just in case you encounter any further issues, (hopefully you won't) I've emailed across your documents to you directly on this email address. Please let me know how you get on with logging into your account. I have also logged your concerns on our system for future improvements.
Tasha, Aviva Social Media Team
stovvy
Blondie gave this product an overall rating of
Buyer review
Happy costumer
14/07/2019
Web page easy to access and when I called up stage friendly and helpful
I would recommend Aviva to a friend
- By:
- Blondie
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Blondie
berniel gave this product an overall rating of
Buyer review
Sensible approach
14/07/2019
Time came to renew car insurance and got the usual unjustified and extortionate quote from my (then) provider. Anybody else up in arms about the fact that they STILL put 100s on last year's premium even though you have NOT made a claim? Anyway, went online and secured cover with Aviva at LESS than I paid last year. Fast, efficient procedure.
I would recommend Aviva to a friend
- By:
- berniel
- Gender:
- Male
- Age:
- 65 or over
berniel
Amzzy gave this product an overall rating of
Buyer review
Aviva plus
14/07/2019
Great price and customer service easy to purchase, definitely recommend it will save you £££s
I would recommend Aviva to a friend
- By:
- Amzzy
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Amzzy
Chill gave this product an overall rating of
Buyer review
Great customer service
13/07/2019
Car insurance - opted for a premium package for prace of mind. This package was extremely good value for the money.
I would recommend Aviva to a friend
- By:
- Chill
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Chill
TOD64 gave this product an overall rating of
Buyer review
Easy to use
13/07/2019
Bought my car insurance through Aviva directly,price was competitive and website really easy to use.Would have preferred more options to vary excess level. Like the fact they don’t charge extra for instalments and no admin charges for changes. That’s the way it should be!
I would recommend Aviva to a friend
- By:
- TOD64
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
TOD64