AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

stovvy gave this product an overall rating of 3 / 5

Buyer review

All good then.......

Get a quote - good Retrieve a quote - not so good Get a new quote at same price - good Purchase the quote - good Retrieve my documents - Bad Contact the helpline - Okay Get my new login - Okay Retrieve my documents - Bad On the whole a reasonable experience until I wanted to get my documents, I still cannot logon

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

I'm sorry to read your review & to learn of the issues you've faced. I've re-registered you for your MyAviva account, so you should receive an email to complete your registration, then log in to access your documents. Just in case you encounter any further issues, (hopefully you won't) I've emailed across your documents to you directly on this email address. Please let me know how you get on with logging into your account. I have also logged your concerns on our system for future improvements.

Tasha, Aviva Social Media Team

stovvy

Blondie gave this product an overall rating of 5 / 5

Buyer review

Happy costumer

Web page easy to access and when I called up stage friendly and helpful

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Blondie

berniel gave this product an overall rating of 5 / 5

Buyer review

Sensible approach

Time came to renew car insurance and got the usual unjustified and extortionate quote from my (then) provider. Anybody else up in arms about the fact that they STILL put 100s on last year's premium even though you have NOT made a claim? Anyway, went online and secured cover with Aviva at LESS than I paid last year. Fast, efficient procedure.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

berniel

Amzzy gave this product an overall rating of 5 / 5

Buyer review

Aviva plus

Great price and customer service easy to purchase, definitely recommend it will save you £££s

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Amzzy

Chill gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Car insurance - opted for a premium package for prace of mind. This package was extremely good value for the money.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chill

TOD64 gave this product an overall rating of 4 / 5

Buyer review

Easy to use

Bought my car insurance through Aviva directly,price was competitive and website really easy to use.Would have preferred more options to vary excess level. Like the fact they don’t charge extra for instalments and no admin charges for changes. That’s the way it should be!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

TOD64

rickyp gave this product an overall rating of 5 / 5

Buyer review

excellent

excellent service and price of cover which also is very good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

rickyp

JP170847 gave this product an overall rating of 5 / 5

Buyer review

Easy to deal with & very helpfull and pleasant staff.

An easy website to complete relevant questions for an insurance quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

JP170847

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