AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

Anita gave this product an overall rating of 5 / 5

Buyer review

Car insurance

After a very nasty experience wit an online quote elsewhere!! the staff at Aviva was brilliant thoughtful and efficient. I will definitely use them again

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Anita

Bazzer gave this product an overall rating of 4 / 5

Buyer review

Great service

Good price and good clearly understanderble service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Bazzer

Yatesy gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Cheapest insurance I could find very quick and easy to set up.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yatesy

Yorkshire1960 gave this product an overall rating of 3 / 5

Buyer review

Car Insurance

Got a quote from Aviva for car insurance which was a very competitive price. I decided to take the 12 month's interest free option rather than pay the one off annual fee. I then find that you can't pay the first instalment on my credit card and the rest through a DD from you bank account. You have to pay all 12 instalments on your credit card - this is NOT GOOD. I want to pay 11 instalments via my bank account. Come on Aviva think what's best for your customers.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
2 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
1 / 5

Thanks for taking the time to provide us with your feedback. The AvivaPlus cover is subscription based and the payments are taken by card. You are able to use a credit or debit card and you can change the payment card whenever you wish, i.e you can set the policy up using a credit card and then update the card details to a debit card which will come directly from your bank account. Hopefully this answers your concerns however, feel free to get in touch if you have any more questions.

Mike, Aviva Online Team

Yorkshire1960

TRACTORBOY gave this product an overall rating of 5 / 5

Buyer review

First Class

I Was struggling to do things on-line,Poppy on live chat did almost everything for me !Could not have been more helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TRACTORBOY

Abdoulah gave this product an overall rating of 1 / 5

Buyer review

Abdoulah

I have been with them long time , good service but since last week I changed my car I used to pay £115 and suddenly they charged me £210 while the new car is Hybrid Not happy at all this time

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
2 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

I'm sorry to see that you're unhappy with the increase in your premium. The premiums are based on 100's of different factors. It could be that it would cost more to repair a hybrid vehicle compared to a traditional fuel powered vehicle which may be one of the reason for the increase. Thanks for taking the time to provide us with your valued feedback.

Mike, Aviva Online Team

Abdoulah

unhappycustomer gave this product an overall rating of 1 / 5

Buyer review

I am fighting 3 weeks to display my motor insurance on MyAviva

When I was adding a motor policy to my existing aviva account and by mistake I used the wrong email - my personal instad work email. I called once to fix this and update the email and was assured that the matter would be fixed and the policy will be displayed in MyAviva in then next couple of days. When this didn't happen I called again and explained everythig once more. Again someone has assured that the matter will be fixed and ... nothing has changed after a week. How much time I need to waste and how many calls I need to do again to eventually fix this? I just lost confidence that you are able to manage anything and I started now to worry about my pension and company policies that I have with you. I feel very dissapointed with this service. :(

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

It's disappointing to see that this has still not been fixed and my apologies for any inconvenience caused. I will be in touch via email to gather more information so we can get this raised with our IT team. Thanks for taking the time to provide us with your feedback.

Mike, Aviva Online Team

unhappycustomer

Flossy gave this product an overall rating of 5 / 5

Buyer review

Excellent

Excellent service very reasonable prices and wonderful discounts if you have other plans with them !

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Flossy

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