AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews
Rated 4.7/5 based on 1059 customer reviews

Minielsie gave this product an overall rating of 1 / 5

Buyer review

Changing to Aviva plus is disjointed

It’s just like moving insurers as the new policy requires the full information you need on a new quote even though I’ve been with aviva a few years. Then the payments are taken from debit card not direct debit so I cancelled my old DD which triggered a default letter despite trying to email back to query this. Can’t get through on the phone easy at all and when you did answer on one occasion it was to tell me to call another time as your systems were down. My old policy has 5 stars defaqto rating but not sure about the new one as I couldn’t find out I’ve gone with as the cost is down so it’s fingers crossed for my 2 cars and home policy I’ve just set up with you.

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sorry to see that you're unhappy with the process to transfer your policy over to an AvivaPlus policy. As this is a different cover, we ask several different questions (a lot less questions overall) and as this is a subscription basis, the payments are made by card rather than direct debit. If you cancelled your direct debit whilst the policy is active, you may have received an automated letter however I hope that this has now been resolved. In regards to the cover, AvivaPlus have 3 levels of cover depending on your needs, which are available to view online here - www.aviva.co.uk/car. I shall be in touch via email shortly to hopefully resolve your concerns and answer any additional questions that you may have. Thanks for taking the time to provide us with your feedback.

Mike, Aviva Online Team

Minielsie

A customer gave this product an overall rating of 5 / 5

Buyer review

Really Easy. Cheap. Flexible

Really happy with my purchase. was the cheapest quote I had and was able to claim cashback through TopCashBack. No penalty for paying monthly and was able to add 4 named drivers on for no extra costs

I would recommend Aviva to a friend

Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ghosty gave this product an overall rating of 5 / 5

Buyer review

Multi cover insurance

First class service and great price , can’t fault it

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ghosty

RamK gave this product an overall rating of 5 / 5

Buyer review

Excellent

I bought my car insurance from Aviva and it's lot cheaper than the previous from another provider and it's lot easier to get online like all other insurances (Home)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RamK

Shedwood gave this product an overall rating of 5 / 5

Buyer review

Great policy

Easy to use site, documents arrived quickly and interest free monthly payments too - great.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shedwood

Duggy gave this product an overall rating of 5 / 5

Buyer review

Great service easy to deal with

Bought car insurance and had a great service really quick and easy with no hassle

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Duggy

Tommy gave this product an overall rating of 5 / 5

Buyer review

Who knew car insurance could be this easy?

This is simplicity at its best. Great value for money and even better customer service. Highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tommy

Kris gave this product an overall rating of 5 / 5

Buyer review

Customer service

Excellent service a company that really wants to make money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kris

Back to top