AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

Billy gave this product an overall rating of 5 / 5

Buyer review

Car Insurance

Very easy on line. The price was good and the cover excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Billy

lalou27 gave this product an overall rating of 5 / 5

Buyer review

Very easy

I recently called Aviva for an insurance quote and they was exceptional from start to finish.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

lalou27

Jebb gave this product an overall rating of 5 / 5

Buyer review

good customer service

Clear efficient communications. A very fair competitive quote.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jebb

alan gave this product an overall rating of 4 / 5

Buyer review

good service and easy

easy to do did not have an option to pay in full but happy with the monthly as it did not cost any more

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

alan

Lisa gave this product an overall rating of 5 / 5

Buyer review

Best prices

I bought a insurance for my BMW and it was the most cheaper and the one that give me more confidence to buy it.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lisa

normansky gave this product an overall rating of 5 / 5

Buyer review

very good and straight forward

I found exactly what I wanted, at a very good price. Quote was held for a long time allowing me to decide and not be rushed I am pleased with everything thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

normansky

James gave this product an overall rating of 1 / 5

Buyer review

unprofessional

Hi, vi had the worst experience with one of your staff, when’s purchasing and getting a quote on my car. He was rude, was using slang and I knew more then he did regarding his job. Furthermore I could not understand a single word he was telling me and I had to kept asking him to speak slower and in a professional manner! So overall very disappointed!

By:
Age:
35 to 44
Policy features and benefits
2 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Hi there, I'm sorry to hear of the experience you have had when dealing with us over the phone, I'll ensure your comments are passed along to the relevant people to be investigated.

Will, Social Media Response Team

James

NickName gave this product an overall rating of 5 / 5

Buyer review

Very good

Easy and hassle free. Very good price. The app is convent and lets you view all policy details from your phone.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NickName

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