AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1061 customer reviews

Rating breakdown

1061 reviews

  • 5 stars awarded by 835 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1061 customer reviews

James gave this product an overall rating of 1 / 5

Buyer review

unprofessional

Hi, vi had the worst experience with one of your staff, when’s purchasing and getting a quote on my car. He was rude, was using slang and I knew more then he did regarding his job. Furthermore I could not understand a single word he was telling me and I had to kept asking him to speak slower and in a professional manner! So overall very disappointed!

By:
Age:
35 to 44
Policy features and benefits
2 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Hi there, I'm sorry to hear of the experience you have had when dealing with us over the phone, I'll ensure your comments are passed along to the relevant people to be investigated.

Will, Social Media Response Team

James

NickName gave this product an overall rating of 5 / 5

Buyer review

Very good

Easy and hassle free. Very good price. The app is convent and lets you view all policy details from your phone.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NickName

Geog gave this product an overall rating of 5 / 5

Buyer review

Just what I needed

Car insurance for a changed car. Was a good offer compared to previous insurer. Have used them before so knew where to come for right deal

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Geog

MrMiargi gave this product an overall rating of 5 / 5

Buyer review

Excellent Customer Service

I have had a company car (personal use only) for over 10 years which I am still driving, I bought a second car which I needed to insure after days of trolling through different insurance sites and talking to different companies I came across the Aviva web site to cut a long story short I put in my details and was given a price that I thought was very good as I was starting my policy from scratch zero per cent no claims. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MrMiargi

Eddie gave this product an overall rating of 5 / 5

Buyer review

Simple and quick system and all inclusive

This a good insurance product and great website easy to get a quotation

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Eddie

TonyS gave this product an overall rating of 5 / 5

Buyer review

Simplicity of quoting and purchasing plus value

Process to quote, leveraging registration number and driving license meant less questions and more efficient. Also provided more competitive pricing then existing insurer with inclusive cover when driving on the continent. Like having the documents electronically and the convenience of having multiple products in the one login.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TonyS

Insurancebuyer gave this product an overall rating of 5 / 5

Buyer review

Great cover, great price

I have been with Aviva for a few years and wondered if it was worth changing to AvivaPlus! The process was very simple and I ended up with better cover and a saving. It also includes the extra cover of a comprehensive driving of other cars extension, which is good to have for for those rare occasions it maybe needed.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Insurancebuyer

Adrian gave this product an overall rating of 5 / 5

Buyer review

Great services

I bought a pension and car insurance for two cars.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Adrian

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