Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Andzia gave this product an overall rating of
Buyer review
Customer
27/06/2019
Good company... Im happy with them. Thank you very much.
I would recommend Aviva to a friend
- By:
- Andzia
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Andzia
chhaya gave this product an overall rating of
Buyer review
satisfactory service
27/06/2019
Price is much better than other insurance company.But it took to get my copy some time.Otherwise I am happy.
I would recommend Aviva to a friend
- By:
- chhaya
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 3 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
chhaya
Maz72 gave this product an overall rating of
Buyer review
It was very easy to take out car insurance online
26/06/2019
I bought my car insurance with Aviva because they had a twenty per cent reduction and interest free if paying monthly. I also have life insurance with Aviva.
I would recommend Aviva to a friend
- By:
- Maz72
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Maz72
Clarky gave this product an overall rating of
Buyer review
All done on line
26/06/2019
Purchased 1years car insurance saving approximately 100 .00 pounds on my “auto renewal” quote from my previous insurer. Complete process was carried out “on line.”
I would recommend Aviva to a friend
- By:
- Clarky
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Clarky
haza gave this product an overall rating of
Buyer review
generally good service
26/06/2019
car insurance. Only one problem on the level of insurance i have chosen 1 annual payment is not permitted. This is my preferred method.
I would recommend Aviva to a friend
- By:
- haza
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
haza
Ellger gave this product an overall rating of
Buyer review
Brilliant
26/06/2019
I got a special deal compared to my previous insurance which gave me more flexibility no fees on monthly payments very happy
I would recommend Aviva to a friend
- By:
- Ellger
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ellger
Libby gave this product an overall rating of
Buyer review
Car Insurance
25/06/2019
Great experience, straight forward and simple! Does what it says on the tin.
I would recommend Aviva to a friend
- By:
- Libby
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Libby
Shelley gave this product an overall rating of
Buyer review
Simple online process and excellent telephone service
25/06/2019
The online process was simple and easy to use. I did have to speak to somebody due to my unusual circumstances (my last car was written off in a flood and even though a no fault was causing me untold issues). The guy on the phone was really helpful and understanding, and sorted everything out for me. The quote was the best I got and I love the fact that I got all my documents through MyAviva so I did not have to file/shred/recycle anything!
I would recommend Aviva to a friend
- By:
- Shelley
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Shelley