Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Adriana gave this product an overall rating of
Buyer review
Great Customer Service, Easy to use website. Great price and quality and opportunity to pay monthly at no interest. Thank you
24/06/2019
Car Insurance. I thought I had to pay more because I pay monthly.
I would recommend Aviva to a friend
- By:
- Adriana
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Adriana
Sdk86 gave this product an overall rating of
Buyer review
Great service
24/06/2019
Good policy at a good price really easy to take out and not limited like some competitors.
I would recommend Aviva to a friend
- By:
- Sdk86
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sdk86
ValC gave this product an overall rating of
Buyer review
Great service
24/06/2019
After struggling with other car insurances, I arranged to buy a split residency car insurance very easily with Aviva, thank goodness..
I would recommend Aviva to a friend
- By:
- ValC
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ValC
Jams gave this product an overall rating of
Buyer review
Customer service
24/06/2019
It was really easy choosing my car insurance with aviva such a simple process. It was nice to see they don’t charge extra if you pay monthly like some other companies do.
I would recommend Aviva to a friend
- By:
- Jams
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jams
Lola gave this product an overall rating of
Buyer review
Good car insurance
24/06/2019
Quick and easy application for for car insurance, you have a choice of insurances that suit you best. Happy to be with aviva company .
I would recommend Aviva to a friend
- By:
- Lola
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lola
Kazza gave this product an overall rating of
Buyer review
Great roduct/Great customer servicex
24/06/2019
After a year with a local Broker, their renewal was sky high - double to last year, so I thought I'd come back to Aviva and guess what, I got a tremendous deal.. did in online initially and then rang up as I had put in a very low mileage estimate and the young woman who I spoke to was extremely helpful and updated the quote for me. Great service and price. Thank you.
I would recommend Aviva to a friend
- By:
- Kazza
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kazza
fraseri gave this product an overall rating of
Buyer review
to early to tell
24/06/2019
The purchase has gone smoothly so far, and have been kept informed but since policy was only started on 21/6/2019 can't tell much more
I would recommend Aviva to a friend
- By:
- fraseri
- Gender:
- Male
- Age:
- 55 to 64
fraseri
Tina gave this product an overall rating of
Buyer review
Motor Insurance
24/06/2019
Rather frustrating having held cover for many years with Aviva that switching to Aviva Plus didn't go smoothly and lost ability to go into my online account for over a week. Only sorted after a number of different phone calls.
I would recommend Aviva to a friend
- By:
- Tina
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
Apologies for the bumpy journey, Tina. However I'm glad it's now all been resolved for you. As AvivaPlus is still relatively new, we're continuing to improve our service & the journey for customers migrating across. We will do all we can to keep your journey with us as smooth as possible.
Tasha, Aviva Social Media Team
Tina