AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1061 customer reviews

Rating breakdown

1061 reviews

  • 5 stars awarded by 835 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews
Rated 4.7/5 based on 1061 customer reviews

Jerry gave this product an overall rating of 5 / 5

Buyer review

Good experience

I got my car insurance and life insurance with Aviva. I found their prices to be very competitive and the package is impressive. I didn't make any claims (and I would prefer to keep it this way), so I can't comment on how well they handle them. Mobile app is handy and may be very helpful if an accident happens.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jerry

Johnbob gave this product an overall rating of 4 / 5

Buyer review

Loyal customer

Household , car and medical insurance all very easy .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Johnbob

Slim gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Premium car insurance, all question answered in a polite and friendly way, explained things in a way that I could understand.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Slim

kentgirl gave this product an overall rating of 3 / 5

Buyer review

Watch out for unexpected excess

I am about to contact Aviva, my policy does not renew for a week or so, but we arranged it online as a new customer. I've agreed x pounds as the excess, and I look at the policy online and there is an additional 250.00 because of the type of car we have. No. If you want compulsory excess tell me at the quotation stage. Not impressed - will be calling them to 'discuss'

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

kentgirl

HPlon gave this product an overall rating of 5 / 5

Buyer review

rolls royce for the price of a scooter

my previous car insurance that i have been with for 10 years decided to go up, i did a 5 min search on aviva and got a lot more (ie European breakdown etc) for a lot less. when it says nc discount you really get it

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HPlon

None gave this product an overall rating of 5 / 5

Buyer review

None

Straightforward website, easy application procedure and good, competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

None

BillB gave this product an overall rating of 5 / 5

Buyer review

Good price and and product

Was pleasantly surprised by the quote offered compared to my previous insurer and being able to pay monthly helps my cash flow. Why can’t the rest do this without adding lots of apr?

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BillB

Saschlet gave this product an overall rating of 5 / 5

Buyer review

Simple

Simple process of getting a quote - much simpler than other websites/comparison sites. Very easy to add second cars/drivers and to edit details later if you’ve made a mistake.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Saschlet

Back to top