AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

Ric1 gave this product an overall rating of 5 / 5

Buyer review

Great price, quick and easy to get quote too

I’m 36 and have a Fiat 500 abarth. My renewal quote with another company was put up so I decide to shop about and went with Aviva for the year. Spot on! Got a quarter off price fully comp. Was really quick and easy to do a quote online too... definitely recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ric1

JOhnT gave this product an overall rating of 5 / 5

Buyer review

Great service

Got my car insurance,quick easy and d good value. Did it all on line and found it very straight forward

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

JOhnT

Agnes gave this product an overall rating of 5 / 5

Buyer review

Best offer

I bought a car insurance. I do not have any discounts and I am pleasantly surprised by the amount of insurance. I think I got the best offer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Agnes

Sdixie gave this product an overall rating of 5 / 5

Buyer review

Car Insurance

Excellent customer service, helpful, explained everything well, cheerful and made sure I had everything I needed. Also product paying monthly and no interest charge is perfect for me. Thank you

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sdixie

Bigboy gave this product an overall rating of 5 / 5

Buyer review

Very helpful everything well explained

I bought car insurance no hassle everything was well planned out from prices to plans well done aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bigboy

Roxy gave this product an overall rating of 5 / 5

Buyer review

Excellent service

Excellent service very helpful already have equity with you next year will have building and contents also if im dealt excellent service then i like to stay with the same people thanks so much

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roxy

DirectLine gave this product an overall rating of 5 / 5

Buyer review

Excellent e-commerce site and experience

I write about financial services and capital markets for newspapers and industry media and have spent the last few years deriding the poor / late/ non-existent attempts of the insurance industry to digitalise and join the 21st industry. But credit where credit is due - Aviva has built a great e-commerce site that truly understands and reflects customer needs rather than putting their own needs first. As a result, I have recommended the site to my friend and family.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5

DirectLine

Mick gave this product an overall rating of 5 / 5

Buyer review

Very satisfied with company

Very helpful staff new everything I needed to ask ,re insurance .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mick

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