Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
DirectLine gave this product an overall rating of
Buyer review
Excellent e-commerce site and experience
13/06/2019
I write about financial services and capital markets for newspapers and industry media and have spent the last few years deriding the poor / late/ non-existent attempts of the insurance industry to digitalise and join the 21st industry. But credit where credit is due - Aviva has built a great e-commerce site that truly understands and reflects customer needs rather than putting their own needs first. As a result, I have recommended the site to my friend and family.
I would recommend Aviva to a friend
- By:
- DirectLine
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
DirectLine
Mick gave this product an overall rating of
Buyer review
Very satisfied with company
13/06/2019
Very helpful staff new everything I needed to ask ,re insurance .
I would recommend Aviva to a friend
- By:
- Mick
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mick
Aylesburyduck gave this product an overall rating of
Buyer review
Good service. Good value.
13/06/2019
Having checked available providers I decided on Aviva. They were not the cheapest, but for me the value was there. I got good service throughout the process.
I would recommend Aviva to a friend
- By:
- Aylesburyduck
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Aylesburyduck
Julie gave this product an overall rating of
Buyer review
Easy to purchase
13/06/2019
I recently purchased car insurance the reason I decided to chose Aviva is because of the price it was a lot cheaper than my previous company. Also I have a private pension with them as well and they are a reputable company. The website was easy to use and the purchase was very smooth.
I would recommend Aviva to a friend
- By:
- Julie
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Julie
Therevbc gave this product an overall rating of
Buyer review
Great Price, Great Choice.
12/06/2019
Bought the Avila Plus insurance and delighted with the insurance coverage and protection offered. Loved the fact that there will be no admin costs for changes and the price was very competitive. Only concern was that It didn’t appear to give me the option to pay annually, although there are no costs to paying monthly. Overall great product, service and process. Thanks.
I would recommend Aviva to a friend
- By:
- Therevbc
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Therevbc
Mavis gave this product an overall rating of
Buyer review
Quickest change of car insurance ever, with the best price
12/06/2019
I was curious, and also dreading, changing my car insurance as it's normally such a laborious task. I entered my details online and was given a fantastic quote all within about 10 minutes. Brilliant website and I didnt have to speak to anyone to confirm. Excellent all round service.
I would recommend Aviva to a friend
- By:
- Mavis
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mavis
stopsendingsurveys gave this product an overall rating of
Buyer review
Told you to stop sending surveys
12/06/2019
Tried to unsubscribe from your surveys. Tried FOUR times. Link not working from your email.
- By:
- stopsendingsurveys
- Gender:
- Male
- Age:
- 55 to 64
Please accept my sincere apologies. We have now raised your concerns with our survey supplier and we are now investigating the matter. Thank you for bringing this to our attention.
Mike, Aviva Online Team
stopsendingsurveys
Billy gave this product an overall rating of
Buyer review
Excellent service
11/06/2019
Motor insurance very easy and hassle free to access
I would recommend Aviva to a friend
- By:
- Billy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Billy