AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1061 customer reviews

Rating breakdown

1061 reviews

  • 5 stars awarded by 835 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1061 customer reviews

Hero007 gave this product an overall rating of 5 / 5

Buyer review

Great service

Thank you for your simple service online was easy to apply online for my car insurance I recommend Aviva to everyone thanks again

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hero007

A customer gave this product an overall rating of 4 / 5

Buyer review

good feedback

bought car insurance, there was no messing about, or quibble,iwas very satisfied with the service.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

drew gave this product an overall rating of 5 / 5

Buyer review

Great customer service

As I don't get on with the interweb very well I made a mistake adding a vehicle to my insurance and phoned customer service. They sorted it all out quickly and with great efficiency. I was very impressed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

drew

Cass gave this product an overall rating of 5 / 5

Buyer review

Good value

The products were easy to purchase, competitively priced with an effective online site to manage them. Very satisfied.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cass

Mack gave this product an overall rating of 5 / 5

Buyer review

Simple online process to gain a competitive quote.

Having foolishly remained loyal with my previous car insurance company for twelve years, Aviva quoted me a premium half the price, with interest free instalments, plus extra benefits. Have recommended Aviva to friends and family.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mack

Woods gave this product an overall rating of 5 / 5

Buyer review

Excellent Service

Thank you Aviva fantastic customer service personnel along with a great product, have recommended them to several friends.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Woods

Thomas gave this product an overall rating of 4 / 5

Buyer review

Good

I bought still I couldn’t use aviva plus account So iam disappointing

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Thomas

RobertK gave this product an overall rating of 5 / 5

Buyer review

Excellent Service

I’ve recently bought car insurance and was so pleased with the speed and service, I then decided to purchase buildings and contents insurance and was equally delighted with the ease of doing business through the Aviva App. I would highly recommend Aviva to my friends and colleagues. R

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RobertK

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