Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Dave gave this product an overall rating of
Buyer review
Helpful
23/05/2019
I purchased motor insurance. Staff were helpful and respectful. The whole process was hassle free.
I would recommend Aviva to a friend
- By:
- Dave
- Gender:
- Male
- Age:
- 45 to 54
Dave
Katz38 gave this product an overall rating of
Buyer review
Smooth process
23/05/2019
I bought full comprehensive car insurance following the cheapest quote found with 2 drivers, no claims protected and free courtesy car. The fact that there is no charge for paying monthly is another added bonus. I would use the service again and recommend to others.
I would recommend Aviva to a friend
- By:
- Katz38
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Katz38
Bebe28 gave this product an overall rating of
Buyer review
Quick & Simple
22/05/2019
Changed from a long-standing insurer who wanted to charge me over 150 pounds extra . So I opted for the European rescue too and sm still saving . I chose Aviva as we use them on our fleet at work and my experience with them is excellent right from claim start to end and so quick !!!
I would recommend Aviva to a friend
- By:
- Bebe28
- Gender:
- Female
- Age:
- 55 to 64
Bebe28
Pling gave this product an overall rating of
Buyer review
Great service
22/05/2019
Having been messed around by my previous company, who were only offering a small reduction on this years premium, I thought time to look around. Aviva offered a better deal and were quick and efficient.
I would recommend Aviva to a friend
- By:
- Pling
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pling
Timbo gave this product an overall rating of
Buyer review
great price - great service
22/05/2019
Following some difficulty retrieving my quotation on-line, the telephone customer service team were helpful, fast and efficient in resolving my queries and putting the cover in place.
I would recommend Aviva to a friend
- By:
- Timbo
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Timbo
Pne1881 gave this product an overall rating of
Buyer review
Competitive
22/05/2019
Easy to use website and to purchase required products. More competitive than price comparison sites. Insurance also more comprehensive.
I would recommend Aviva to a friend
- By:
- Pne1881
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pne1881
VicRyan gave this product an overall rating of
Buyer review
VFM & then some
22/05/2019
I recently bought car insurance from Aviva. Not only was it cheaper than other quotes but I got MORE for my money!!! Other insurance companies wouldn't quote on fully comp international cover but Aviva did & all included in one annual price. No more upgrade faff every time I go away to the continent. - BRILLIANT, thanks Aviva!
I would recommend Aviva to a friend
- By:
- VicRyan
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
VicRyan
Magda gave this product an overall rating of
Buyer review
Great service
21/05/2019
Solved my problem very quickly and and effectively. Made the inconvenience that happened not a big deal in the end. Thank you!
I would recommend Aviva to a friend
- By:
- Magda
- Gender:
- Female
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Magda