AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1061 customer reviews

Rating breakdown

1061 reviews

  • 5 stars awarded by 835 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1061 customer reviews

King gave this product an overall rating of 4 / 5

Buyer review

Good prices

Obtained a quote for car insurance which is very competitive with comparison sites. The AvivaPlus policy has added benefits of no admin charges and you can pay in installments without interest added. Normally I like to pay in a 1 off, but due to no admin charges for amendments, this was more appealing. I could of got insurance slightly cheaper, but the admin charges were a lot and customer service wasn't scored highly on them. Have not had to contact directly yet, so unable to comment on any actual customer service experience.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

King

Lizzy gave this product an overall rating of 4 / 5

Buyer review

Not perfect regrettably.

You had to admit an error with your admin but advised me of it 24 hours before I was going to make a formal complaint. I have bought Aviva Plus car insurance (for which you removed money from my bank account on the day I made my decision) but no policy arrived either by mail or email. While trying to access my “My Aviva” account I could not make any progress because I lacked a validation code. It took three phone calls to get this resolved, so my baptism has not been an easy one. But on the plus side the policy does represent good value for money.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
1 / 5

Hi Lizzy, Apologies for the issues you've faced gaining access to your MyAviva account in order to view your new policy & any inconvenience this caused. I can see that you've already spoken with one of our team & your access is now up & running. However if you're still in need of any help, please feel free to email us on social@aviva.com or alternatively, find us on Twitter and Facebook and we'll do all we can to assist. Thank you for choosing to insure with us this year.

Jen, Aviva Social Media Response Team

Lizzy

HillRacer gave this product an overall rating of 5 / 5

Buyer review

Good customer service and price

Car Insurance cheaper that previous insurer who I had been with for 5 years

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HillRacer

JUPITERS55 gave this product an overall rating of 5 / 5

Buyer review

Good customer

Good and prompt service Very friendly No hastles in getting quote Encourage others to use AVIVA CAR INSURANCE.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JUPITERS55

Pauldon56 gave this product an overall rating of 5 / 5

Buyer review

New Policy.

A new type of policy where you pay monthly with no intrest charges,that alone is a winner. I took the premium level of cover at a lower price of my renewal with my then insurer. Only been live for 5 days,so not much I can say for now. Hopefuly will never have to use the claims section.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pauldon56

Lulu gave this product an overall rating of 3 / 5

Buyer review

Good

I was with aviva years ago then left due the price increase but then came back few months ago. Good customer service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
1 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Lulu

Philp gave this product an overall rating of 5 / 5

Buyer review

Car insurance

Website clear and easy to follow. Price competitive and straightforward to sign up. Importantly Aviva confident of their product and price as allow price checking by holding the offer for 14 days from date of quote. Very satisfied

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Philp

Josh gave this product an overall rating of 5 / 5

Buyer review

Car insurance quick and easy

Car insurance quick easy and cheaper then any comparison site !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Josh

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