Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
gonzo gave this product an overall rating of
Buyer review
great all round
15/05/2019
hassle free, very competitive price, in fact the best price. really pleased and many thanks to Aviva..
I would recommend Aviva to a friend
- By:
- gonzo
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
gonzo
Tango gave this product an overall rating of
Buyer review
Good costumer service
15/05/2019
Is not completely satisfied but is ok The point is to expans 20 eyars driver and I still pay too much
I would recommend Aviva to a friend
- By:
- Tango
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 2 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tango
Scarlet gave this product an overall rating of
Buyer review
Scarlet
15/05/2019
Purchased multi car insurance & house insurance via my Avila plus. Great products with great service from the Aviva team. Loved the benefit of monthly payments without a premium & price guarantees. In addition, the combination was significantly cheaper than the nearest competitor. A great experience
I would recommend Aviva to a friend
- By:
- Scarlet
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 2 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 5 / 5
Scarlet
A customer gave this product an overall rating of
Buyer review
Easy to use customer services
14/05/2019
Use web to buy a car insurance .Easy to use on website . Good customer services.
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
CDOLL gave this product an overall rating of
Buyer review
EASY , QUICK AND HELPFUL
14/05/2019
I MOVED MY CARS AND HOUSE INSURANCE AND I AM SO GLAD I DID I SAVED MONEY GOT A BETTER DEAL AND WAS DEALT WITH EFFICIENTLY AND QUICKLY ALL MY ACCOUNTS ARE ON LINE AND NO PAPER, GREAT EXPERIENCE AND THOUROUGHLY RECOMMEND AVIVA .
I would recommend Aviva to a friend
- By:
- CDOLL
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
CDOLL
GForce gave this product an overall rating of
Buyer review
Easy Peasy
14/05/2019
Multi Car insurance, the online quote was clear and easy to tailor to specific requirements
I would recommend Aviva to a friend
- By:
- GForce
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
GForce
Ant2019 gave this product an overall rating of
Buyer review
Ant2019
14/05/2019
The person I spoke to knew what I required. After a problem with the the Avila online system. Good service Knowledgable agent
I would recommend Aviva to a friend
- By:
- Ant2019
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Ant2019
Hamish gave this product an overall rating of
Buyer review
Pleased with the service I got
13/05/2019
Bought car insurance which was cheaper than other companies
I would recommend Aviva to a friend
- By:
- Hamish
- Gender:
- Female
- Age:
- 65 or over
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Hamish