AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

Scarlet gave this product an overall rating of 5 / 5

Buyer review

Scarlet

Purchased multi car insurance & house insurance via my Avila plus. Great products with great service from the Aviva team. Loved the benefit of monthly payments without a premium & price guarantees. In addition, the combination was significantly cheaper than the nearest competitor. A great experience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Scarlet

A customer gave this product an overall rating of 4 / 5

Buyer review

Easy to use customer services

Use web to buy a car insurance .Easy to use on website . Good customer services.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

CDOLL gave this product an overall rating of 5 / 5

Buyer review

EASY , QUICK AND HELPFUL

I MOVED MY CARS AND HOUSE INSURANCE AND I AM SO GLAD I DID I SAVED MONEY GOT A BETTER DEAL AND WAS DEALT WITH EFFICIENTLY AND QUICKLY ALL MY ACCOUNTS ARE ON LINE AND NO PAPER, GREAT EXPERIENCE AND THOUROUGHLY RECOMMEND AVIVA .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CDOLL

GForce gave this product an overall rating of 4 / 5

Buyer review

Easy Peasy

Multi Car insurance, the online quote was clear and easy to tailor to specific requirements

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

GForce

Ant2019 gave this product an overall rating of 2 / 5

Buyer review

Ant2019

The person I spoke to knew what I required. After a problem with the the Avila online system. Good service Knowledgable agent

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Ant2019

Hamish gave this product an overall rating of 4 / 5

Buyer review

Pleased with the service I got

Bought car insurance which was cheaper than other companies

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Hamish

A customer gave this product an overall rating of 5 / 5

Buyer review

you are the best

perfect service,great access to the internet application and everything happens very easily and quickly

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54

AGNES gave this product an overall rating of 4 / 5

Buyer review

Very good customer service

Great customer service. quick response to my rescue.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

AGNES

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