Frequently Asked Questions

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You asked: How do I make a life insurance claim?

If you've been diagnosed with an illness and you think you could be entitled to make a terminal illness claim, please contact us as soon as you feel you can.

If a loved one has recently died and you are looking to make a claim on their life insurance policy, please contact us and a member of our claims team will help to take care of everything.

Losing a loved one is a distressing time, so Aviva staff are trained to help making a claim as straightforward as possible. Whether a claim is made over the telephone or through the post, a member of our experienced, UK based claims team will help take care of everything and will be available 5 days a week to support you through your claim.

To make a claim, please call us on 0800 015 1142.

If your policy was previously Friends Life please visit the contact us page to find the correct details.

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