Frequently Asked Questions

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You asked: Why is it a good idea to complete the terminal illness claim form by telephone?

We’ll be able to deal with your terminal illness claim faster. Once you’ve told us that you want to make a claim, one of our assessors will speak to you and complete the claim form for you over the phone.

You can complete it yourself and post it to us, but it's likely to slow the claim down (because we're waiting for that post to reach us).

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