Frequently Asked Questions

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You asked: Can I make a claim over the phone?

Yes, we can even help you complete some of the paperwork, but there may still be some things for your loved ones to complete.

Losing a loved one is a distressing time, so Aviva staff are trained to help making a claim as straightforward as possible. Whether a claim is made over the telephone or through the post, a member of our experienced, UK based claims team will help take care of everything and will be available 5 days a week to support your loved ones through their claim.

To make a claim, please call us on 0800 015 1142.

If your policy was previously Friends Life please visit the contact us page to find the correct details.

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