We're operating our normal working hours, and you can get in touch using the contact details below.
If you’re looking for a new home insurance policy, it's easiest to stay online to get a quote.
How to get in touch
If you want to make changes to your policy, see if you can do this online by logging in to MyAviva.
Otherwise, please choose the most suitable option for you.
Start your claim online
If it’s not an emergency, it’s easiest to begin the claims process using our online form.
Contact us with an enquiry
Use our form to get in touch about policy updates and non-urgent enquiries.
Your questions answered
We’ve had plenty of questions from our home insurance customers, and we’ve given answers to many of them here. If you have a question that isn’t covered here, please contact us.
I'm having severe financial difficulties due to COVID-19 and struggling with this month’s payment. What can I do?
I'm stranded overseas and unable to return home. Will Aviva extend the period of 60 days before the policy unoccupied exclusions apply?
I'm unable to visit my holiday home or second property insured with Aviva. Will you extend the period of 60 days before the policy unoccupied exclusions apply?
Would my home insurance policy cover the cost of a deep clean if my property is contaminated by COVID-19?
Members of my household are now working from home, where I've previously advised there's no business use taking place at my home address. Do I need to tell you?
Can I store business stock at my property and will this be insured?
Is my employer's business equipment covered while I work from home?
Manage your policy with MyAviva
You can find policy information and make changes through your secure online account.
- View your policies
- See your documents
- Update your details
- Start a claim
Download the MyAviva app
The MyAviva app is just a tap away. Visit the iTunes App Store or Google Play Store to get started.
Coronavirus and our other policies
If you have another type of policy with us, or you’re interested in taking one out, find out what you need to know in the current situation.