Make a death claim

If you need to make a death claim, we understand you may be going through a difficult and perhaps worrying time. So please rest assured that we’ll deal with the claim for you as quickly and smoothly as possible.

Please select the appropriate tab below to find out what you need to do to claim.


Here’s what you need to do to make a claim.

Step 1: Let us know you want to make a claim

There are three ways you can do this:

  • Call our UK-based claims team on 0800 015 1142 (from the UK) or +44 1603 202 500 (from overseas). We recommend making your claim by telephone because it’s the quickest way of getting the claim dealt with. (Our lines are open Monday to Friday 8.00am - 6.00pm and Saturday 8.00am – 2.00pm. You can leave a message outside of these hours.)
  • Complete our online claim notification form.
  • Or write to us at: Aviva, Claims Assessment Team, PO Box 520, Norwich, NR1 3WG. Please note it may take longer to process your claim if you notify us by post due to the time it will take for your letter to reach us.

Whichever way you choose to contact us, we’ll need to know: 1) the name of the person who has died; 2) the cause of death; 3) who you are and your relationship to the deceased; and 4) the life insurance policy number (if you have it).

Step 2: We’ll tell you what else we need

Once you’ve registered your claim, we will let you know if we need any more information or documents from you.

In most cases we’ll need you to send us a death certificate. We might also need to see some medical information from the deceased’s doctor and/or some legal documentation, depending on the type of policy you have and the circumstances of the death.

Step 3: Paying your claim

Once we’ve agreed to pay your claim we’ll make the payment within five working days by BACS or telegraphic transfer.

Ask us

Have a question?

Browse our Life Cover FAQs

FAQ Categories

Ex-Friends Life

If you’re making a claim on what was previously a Friends Life policy, you’ll need to provide us with the information below.

Claiming if someone dies

To make a claim after someone dies, we’ll need the following details:

  • Policy number
  • Full name of deceased
  • Cause of death
  • Place of death
  • Type of death certificate you have
  • If you’re getting a grant
  • Details of spouse/civil partner
  • Your details if you’re making the claim

Just so you know, we’ll always need to see the death certificate. And we may ask for other documents too. When you get in touch, we’ll tell you if we need more information.

What happens next?

Once we’ve received everything, we’ll assess your claim straightaway. And we’ll keep in touch so you know the progress of the claim. We’ll also give you direct access to the person looking after your claim – so you can speak to them if you need to.

How to contact us

You’ll find the contact details for the original provider of your policy below.

Friends Provident

Call: 0345 602 9199
Fax: 0345 600 0624
Mail: Aviva
Bereavement Claims Team
PO BOX 1550

Bupa Health Insurance or Friends Life

Your policy number will begin with the letter R, H, F or L.


Call: 0345 641 6610


Please use the contact details provided on the Contact Us page.

AXA Sunlife Direct

Call: 0345 366 1645


Call: 0345 304 1401

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