If you need to make a death claim, we understand you may be going through a difficult and perhaps worrying time. So please rest assured that we’ll deal with the claim for you as quickly and smoothly as possible.
Please select the appropriate tab below to find out what you need to do to claim.
Here’s what you need to do to make a claim.
Step 1: Let us know you want to make a claim
There are three ways you can do this:
Call our UK-based claims team on 0800 015 1142 (from the UK) or +44 1603 202 500 (from overseas). We recommend making your claim by telephone because it’s the quickest way of getting the claim dealt with. (Our lines are open Monday to Friday 8.00am - 8.00pm, Saturday 8.30am – 5.00pm and Sundays 10.00am – 4.00pm. You can leave a message outside of these hours.)
Or write to us at: Aviva, Claims Assessment Team, PO Box 520, Norwich, NR1 3WG. Please note it may take longer to process your claim if you notify us by post due to the time it will take for your letter to reach us.
Whichever way you choose to contact us, we’ll need to know: 1) the name of the person who has died; 2) the cause of death; 3) who you are and your relationship to the deceased; and 4) the life insurance policy number (if you have it).
Step 2: We’ll tell you what else we need
Once you’ve registered your claim, we will let you know if we need any more information or documents from you.
In most cases we’ll need you to send us a death certificate. We might also need to see some medical information from the deceased’s doctor and/or some legal documentation, depending on the type of policy you have and the circumstances of the death.
Step 3: Paying your claim
Once we’ve agreed to pay your claim we’ll make the payment within five working days by BACS or telegraphic transfer.
Have a question?
Browse our Life Cover FAQs
If you’re making a claim on what was previously a Friends Life policy, you’ll need to provide us with the information below.
Claiming if someone dies
To make a claim after someone dies, we’ll need the following details:
Full name of deceased
Cause of death
Place of death
Type of death certificate you have
If you’re getting a grant
Details of spouse/civil partner
Your details if you’re making the claim
Just so you know, we’ll always need to see the death certificate. And we may ask for other documents too. When you get in touch, we’ll tell you if we need more information.
What happens next?
Once we’ve received everything, we’ll assess your claim straightaway. And we’ll keep in touch so you know the progress of the claim. We’ll also give you direct access to the person looking after your claim – so you can speak to them if you need to.
How to contact us
You’ll find the contact details for the original provider of your policy below.
Email:firstname.lastname@example.org Call:0345 266 3645 Fax:0345 600 0624 Mail:Aviva
Critical Illness Claims Team
PO BOX 1550
Bupa Health Insurance or Friends Life
Your policy number will begin with the letter R, H, F or L.