Find, check and combine your pensions

If you haven't previously verified your identity, we'll need to verify your identity to make sure we are sharing your pension details with the right person - to protect you from potential fraud.

To do that, we’ll need photo ID - either your passport or driving licence. You’ll then need to take a selfie with your phone. We’ll check your selfie against your photo ID to verify your identity. If you can’t do this, you won’t be able to use the service.

No, you can also use the service to get more details about pensions you already know about too. Just provide your plan number and pension provider and we’ll check them for you.

Not all providers are quick to respond to a request for information about pensions. So, it may take from four to twelve weeks from you applying until we can give you information on your pensions. 

If you decide to combine your pensions with us, it can take another three to six weeks until your money's with Aviva.

When we contact your pension providers, we’ll check for all safeguarded and certain valuable benefits you may lose by consolidating your pensions, or any charges for transferring. You can see which ones we check for here.  We'll also help you check for other benefits that could be lost.

Sometimes we can't find a pension. This could be for a number of reasons including things like not being able to locate who your employer's pension scheme was looked after by. We'll always try and find a pension but if we can't, we'll contact you to let you know.

When we've checked your pension, we'll email you to let you know when your results are available in your Find and Combine dashboard.

No. But if we find your pension is a defined benefit pension, we’ll let you know with an email.

Yes, for some Aviva Workplace pensions and our existing Aviva Pension (SIPP) you’ll be able to transfer into those pensions. If you are able to transfer into an existing product with us, we’ll explain how to do this when we share your pension results. 

If you can’t transfer into your existing Aviva Workplace pension or Aviva pension, we’ll tell you how you can transfer to a new Aviva Pension (SIPP). Then you can decide if it’s right for you.

No, this service doesn’t offer advice on your pensions. 

At Aviva, we do offer financial advice, so you could speak to one of our experts. Click here to find out more. Or you can find an independent financial advisor at Unbiased.co.uk. There will be a charge for advice.

We're afraid not, so it's important to have all the information you need to hand. Once you've applied, if you have a dashboard, you can return to it at any time.

To use our Find and Combine service you'll need to be a UK resident and be looking for pensions based in the UK. You'll need a MyAviva account or MyWorkplace account - if you don't have one, you can register for these during the application process.

You'll need to use MyWorkplace if you have a workplace pension with an account number starting with "GS", or a membership number starting with "F". You can find your account number or membership number on your policy documents, statements, emails or letters we've sent you.

For security, you may also have to verify your identity. To do this you’ll need a passport or driving licence as photo ID, plus your mobile phone (to take a selfie).

To find lost pensions, you’ll need your previous addresses and name (if there’s been any change), plus employment or provider details for any pensions you think you may have.

To check pensions you know about, the pension provider name, policy number and any name and address you may have given to the pension provider.

To help compare with your current provider, you can check Aviva's pension charges here.

If you already have an Aviva Pension, you can access your policy documents in the Documents library by logging in to MyAviva.

If you don't have documents for your current pensions, or you're waiting for your results from us, contact your current providers.