Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Bmemms gave this product an overall rating of 5 / 5

Simple process

I bought motor insurance for my wife and son’s cars after receiving a shocking renewal premium from a popular and well TV advertised insurer that I had stayed faithful to for a number of years Not only am I saving a large amount of money I am also on the receiving end of excellent customer service The team at Aviva unravelled and corrected a mistake made by the previous insurer which I thought was going to be impossible Needless to say I am delighted

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bmemms

Vijay gave this product an overall rating of 5 / 5

Easier to Purchase and Better Price!

I took short time to complete my purchase. Also I got better price then many other price comparison sites.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

Vijay

grasmere gave this product an overall rating of 5 / 5

Great price and great customer service

Purchased car insurance,undercut my existing company price by over 50 percent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

grasmere

Monci gave this product an overall rating of 5 / 5

Best price

My car insurance had gone up for the year. So I looked at lots of comparison websites, but everyone was much higher. Aviva was the best price out of everybody, meets all my requirements & has saved me a considerable amount of money.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Monci

Grumpy gave this product an overall rating of 4 / 5

Great Deal on Car Insurance.... just slight hiccup in communications

I was fortunate enough to have a company car for many years but upon retirement and on purchasing a car of my own I needed car insurance. I tried the usual comparison websites and then took the advice of Martin Lewis and checked out Direct Line and Aviva. Direct Line gave a similar quote to those given on the comparison website...but in completing the Aviva application I noted the comment "Call us to check to see if you qualify for any discounts". So I completed my application then called. It took while to get through but when I did the Aviva agent was very helpful, took into account my no claims record from driving the company cars and offered a substantial no claims discount. Great - Aviva ended up being cheaper by miles! The only glitch was that the agent told me she would send the quote by email... which I never received. But when I called back that quote was on their system and I purchased the insurance from Aviva. Happy Me!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Grumpy

sharvi gave this product an overall rating of 5 / 5

Renewed with ease

I used to go to price comparison sites and choose one from there so far, .. this time I tried Aviva, my friend suggested and I can now recommend to others for sure. Simple online process, reasonable pricing. Thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sharvi

dorlex gave this product an overall rating of 4 / 5

Helpful srvice

I recently purchased my car insurance policy using the new Avivaplus product. It was straightforward and very good value. I had a query after I purchased the policy and that was dealt with swiftly and efficiently. The facility to pay monthly by interest free subscription is very helpful .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

dorlex

Drummy gave this product an overall rating of 5 / 5

Good on line and at the office.

I'd been with my previous car insurer for 15 years and thought they gave good rates but Aviva gave a far better quotation. I wish I'd researched with Aviva years ago.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Drummy

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