Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Taffy gave this product an overall rating of 5 / 5

Nice price

The web site is great, staff i dealt with on the phone top notch got all my questions answered without waiting

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Taffy

Salim707 gave this product an overall rating of 5 / 5

It good Customer service

I bought my car insurance cheaper it was my wife who get it for me she is with Aviva car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

I just wanted to drop you an email to thank you for taking the time to leave the below review on our website. If you need any other policies in the future, please check us out, as you’re eligible for existing customer discounts on new policies. You can find out more about this in your MyAviva account. If you’d like us to send you a reminder when any of your other policies are due for renewal, please let me know the type of policy and the due date.

Tasha, Aviva Social Media Team

Salim707

Matt gave this product an overall rating of 4 / 5

Easy and simple system. Competitive price.

The system was very quick and easy to use when obtaining a quote. I was able to select optional extras at the end. The price was also very competeive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Matt

Grandma gave this product an overall rating of 4 / 5

Seems like good value and the customer service person was really helpful.

Re-ensuring my Motor Insurance, at the request of Aviva, after several years of insurance and protected no claims was secured after consultation with a customer service advisor, who was very helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Thank you for taking the time to leave us your review. If you need any other insurances in the future please check us out, as having the car with us will give you discounts on other policies. You can find out more in your MyAviva account. If you’d like us to send you a reminder when any of your other policies are due, please let me know the type of policy and the due date

Katie, Aviva Social Media Team

Grandma

Alison gave this product an overall rating of 5 / 5

Very easy to do business with

I purchased car insurance and was given the best price and service thank you, all so easy to do.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Alison

AuntieB gave this product an overall rating of 4 / 5

Satisfactory conclusion

Purchased car insurance but no email link arrived. Had to ring again to re-request. Otherwise you would have got 5 stars! Everything straightforward and the best price offered. By including Motability NCD, the premium reduced too! Thanks Aviva, I got exactly what I wanted at a very competitive price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

You’re very welcome! I’m sorry you didn’t receive the initial email, but I’m glad that’s all been resolved for you. To help keep your costs down next year, you could save up to 28% off your renewal by completing the Aviva Drive App. Just demonstrate how well you drive over 200 miles and you'll get a score out of 10 – this will determine your discount. However, in the meantime, be sure to make the most of the new dash cam feature on the Aviva Drive App.

Tasha, Aviva Online Team

AuntieB

mick gave this product an overall rating of 5 / 5

service

I have just taken out a new car policy covering myself and my wife online,although i did ask for a paper version to be sent ! the whole eperiance of the service from start to finish was so easy to use and i was really pleased when the price was much cheaper than my existing insurer and the service was outstanding ! I would reccomend aviva without hesitation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thanks for taking the time to leave us a great review. I’m so glad we’ve been competitive for you & that your experience has been easy and straight forward. Paper documents take upto 10 working days to reach you. If this time has passed, please let me know & I’ll look into this for you.

Tasha, Aviva Online Team

mick

LingLing gave this product an overall rating of 5 / 5

User friendly website

We purchased the Multicar insurance. Although they are not available on comparison websites - it is definitely worth quoting directly on their website. As their website is easy to navigate around.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

LingLing

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