Home insurance

Customers rated us

5 Star Defaqto rated home insurance from only £99

That's all 10% of our customers paid.*

There’s no place like home. And at Aviva we recognise that every home is unique. That’s why Aviva home insurance is all about what’s important to you as an individual.

Whether your house is a shrine to Elvis or you collect rubber ducks, you can rest assured that we will do our level best to get everything back to normal as quickly as possible should the worst happen. If it’s important to you it’s important to us. It’s that simple.

  • Save up to 20% online: Buy your home insurance online and you could save today. 78% of customers are expected to receive the maximum saving.**
  • Defaqto 5 Star rated cover with a customer satisfaction score of 4.6 out of 5.***
  • We’ll be with you within 2 hours of your call to secure your home after a break in.****
  • If the worst happens and you need to claim, we can email you an Amazon.co.uk gift card in minutes so you don’t have to wait. ^
  • Our claims team is available 24/7, 365 days a year.
  • Alternative accommodation on us if your home is damaged and can’t be lived in.†

It’s really easy to apply for cover - we’ll be able to give you a price in a matter of minutes!

* Based on customers who bought Aviva buildings and contents insurance from November 2016 to January 2017, we expect at least 10% to pay £99 or less. Priced individually.

** Excludes optional covers. Minimum price applies.

*** These reviews have been provided by customers who’ve made a claim or bought a home insurance policy from us.

**** This service is for homes which are unsecured or unsafe as a result of damage and where we insure the building.

^ Upon acceptance of claim and payment of excess.

† This applies for homes that are uninhabitable due to damage. In these instances, after assessing the claim, we will cover costs and arrange, if needed, suitable accommodation until your home is ready to live in up to £80K or 20% of your sum insured if you are claiming under buildings cover or up to £10k if you are claiming under contents cover.

Customer reviews

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1639 customer reviews

Rating breakdown

1639 reviews

  • 5 stars awarded by 1221 reviewers
  • 4 stars awarded by 303 reviewers
  • 3 stars awarded by 49 reviewers
  • 2 stars awarded by 20 reviewers
  • 1 stars awarded by 46 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 1639 reviews

Rated 4.6/5 based on 1639 customer reviews

Soph gave this product an overall rating of 5 / 5

Excellent customer service

The claim was resolved so quickly, I was really grateful. 5*

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Soph

SteveTheToughCustomer gave this product an overall rating of 5 / 5

Great and timely help during a huge crises

I had zero idea about claiming and Aviva helped from the get-go. I was dealing with a recent divorce and my other half had always dealt with insurance issues, so I had no clue. Aviva coped with me taking my time to make decisions and as I am quite private they were brilliant in allowing me to appoint trusted and previously used tradesmen, but were ready to help if I wanted a second opinion. When everything was pretty much wrapped up, the case handler was superb. She made me laugh so hard during this difficult time when I decided to upgrade part of the décor (it was cheaper to do so). She was so tactful, it made me laugh. That's what I will always remember-how easy it was with Aviva to go through the claims process. Priceless to me with the stress I've been through. Thanks L and B in the claims team and thanks Aviva!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

SteveTheToughCustomer

Shenda gave this product an overall rating of 5 / 5

Leaking pipe

Aviva handled our claim very professionally and efficiently. All tradesmen used carried pot their part of the job very well

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Shenda

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