Home insurance

5 Star home insurance from only £137 – that’s all 10% of our customers paid*

With Aviva home insurance, you don’t have to wait to replace the things that matter to you. That’s why, if the worst happens and you need to claim, we can email you an Amazon.co.uk gift card within minutes. And if you lose or break your phone? With our optional personal belongings cover, we can have a new one out to you within 48 hours (upon acceptance of claim and payment of excess before 6pm). But don’t just take our word for it: see what our customers are saying about our claims service.

Why choose us?

  • Prices from £137: that's all 10% of our customers paid.*
  • 40% no claim discount: Our new customers who've been claim free for five or more years, will receive a 40% no claim discount, compared to new customers who've claimed in the last year.**
  • Save up to 20% online: Buy your home insurance online and you could save today. 38% of customers are expected to receive the maximum 20% saving.***
  • 24/7 claims helpline: Should you need to make a claim, contact one of our professional claim managers who will be on hand to help.
  • We'll be with you within 2 hours of your call to secure your home after a break in. This service is for homes that are unsecure or unsafe as a result of damage.
  • 5 Star rating: Our Defaqto 5 Star rating provides you with independent expert reassurance about the quality of cover Aviva provide.

Our home insurance offers a wide range of cover which is included as standard. However, you can also choose from a variety of optional policy features to suit your personal needs, including our accidental damage cover and Legal services options. We also have our Homeowner boiler cover to help you avoid the hassle and unexpected expense of gas central heating breakdowns. Check out our overview of benefits here.

* 10% of all customers buying home buildings and contents insurance with us from August to October 2015 paid £137 or less. Source: Aviva. The price you pay will depend upon individual circumstances, cover chosen and payment method selected.

** Smaller discounts apply if you have been claim free for between one and four years. Discount doesn’t apply to home emergency, legal or specified valuables cover options. Minimum price applies.

*** Excludes optional covers. Minimum price applies.

Customer reviews

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3290 customer reviews

Rating breakdown

3290 reviews

  • 5 stars awarded by 2336 reviewers
  • 4 stars awarded by 757 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 34 reviewers
  • 1 stars awarded by 81 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 3290 reviews

Tigh gave this product an overall rating of 5 / 5

Time will tell

Insurance I feel is only as good as when a claim is required. I feel arriva will fulfil my hopes if needed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
2 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Tigh

kemcar gave this product an overall rating of 3 / 5

Good product....but

Good product, one I wanted, so I paid a little more for this than others. I had a bad experience when I called up though, as I was doing a quote on line but had a question about something, called up, then was told, because the man had now got into my quote, I could no longer do anything on the Internet! So I had to continue on the phone! I then spent money doing so. Documents took well over a week to get to me.....was told Aviva do things in batches, so I'd have to wait for them! Good product, but the after care but, not so great.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thanks for leaving your review. Sorry to hear about your feelings on the after care service. In terms of your quote not being able to be retrieved online, this would only normally be in amendments were made to the quote. I'll check things over for you and get in touch by email to discuss further. I'm glad you're happy with the product. Don't forget that you can access your policy details, documents and existing customer offers online via MyAviva: http://bit.ly/1lcehs5 Many thanks

Marv, Aviva Online Team

kemcar

Happy gave this product an overall rating of 5 / 5

Great service

Both Aviva staff and the company who managed all of the work done were helpful and professional. From the first phone call to the final work day everything was considered and dealt with to our full satisfaction.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Happy

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