Home insurance

5 Star home insurance from only £150 – that’s all 10% of our customers paid*

With Aviva home insurance, you don’t have to wait to replace the things that matter to you. That’s why, if the worst happens and you need to claim, we can email you an Amazon.co.uk gift card within minutes. And if you lose or break your phone? With our optional personal belongings cover, we can have a new one out to you within 48 hours (upon acceptance of claim and payment of excess before 6pm). But don’t just take our word for it: see what our customers are saying about our claims service.

Why choose us?

  • Prices from £150: that's all 10% of our customers paid.*
  • 40% no claim discount: Our new customers who've been claim free for five or more years, will receive a 40% no claim discount, compared to new customers who've claimed in the last year.**
  • Save up to 20% online: Buy your home insurance online and you could save today. 42% of customers are expected to receive the maximum 20% saving.***
  • 24/7 claims helpline: Should you need to make a claim, contact one of our professional claim managers who will be on hand to help.
  • We'll be with you within 2 hours of your call to secure your home after a break in. This service is for homes that are unsecure or unsafe as a result of damage.
  • 5 Star rating: Our Defaqto 5 Star rating provides you with independent expert reassurance about the quality of cover Aviva provide.

Our home insurance offers a wide range of cover which is included as standard. However, you can also choose from a variety of optional policy features to suit your personal needs, including our accidental damage cover and Legal services options. Check out our overview of benefits here.

* 10% of all customers buying home buildings and contents insurance with us from November 2015 to January 2016 paid £150 or less. Source: Aviva. The price you pay will depend upon individual circumstances, cover chosen and payment method selected.

** Smaller discounts apply if you have been claim free for between one and four years. Discount doesn’t apply to home emergency, legal or specified valuables cover options. Minimum price applies.

*** Excludes optional covers. Minimum price applies.

Customer reviews

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3131 customer reviews

Rating breakdown

3131 reviews

  • 5 stars awarded by 2235 reviewers
  • 4 stars awarded by 703 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 32 reviewers
  • 1 stars awarded by 79 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 3131 reviews

Mikimouse gave this product an overall rating of 4 / 5

Good us toner service

Very courteous, very efficient, good service and very competitive price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mikimouse

Busymum4 gave this product an overall rating of 5 / 5

Excellent service

Swapped to Aviva. Found the whole service very professional. Very knowledgeable when answering my questions, sort clarification when needed. Very thorough when asking for details. All in all very pleased.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Busymum4

Naves gave this product an overall rating of 3 / 5

Good to review

Aviva customer service is so good but when they refer their customers to other companies to sort out the Claim very poor and aviva don't chase after refer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
1 / 5
Customer experience
3 / 5
Fairness
2 / 5

Thanks for taking the time to leave your review. It's great to see you've very happy with Aviva. In regards to the repairers who've carried out work on your property, I've fed this back to our Claims team to discuss with them. We'll be in touch if there's anything outstanding to settle on your claim, but it things are now resolved we'll feed this back for you to prevent it happening again. Feel free to get back to us if needed. Kind regards,

Marv, Aviva Online Team

Naves

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