Home insurance

5 Star home insurance

Buy direct, 40% no claim discount

We share our customer reviews on our website, so now you can see for yourself before you buy.

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Our 5 Star home insurance has most things covered, so you can relax and get on with what you enjoy doing. Check our overview of benefits or get a quote online now.

  • You can quote online in 5 minutes. Source: average online quote times April 2013 to September 2013.
  • Prices from £135, that’s all 10% of our customers paid.*
  • 40% no claim discount if you've been claim free for at least five years** and you could save up to 20% when you buy online. 34% of customers are expected to receive the maximum 20% saving.***

We know that making a house claim can be a stressful business so, we add extra support where it matters.

  • You can call our UK claims team 24/7 and we’ll give you a named personal claim manager to manage your claim from beginning to end.
  • A tradesperson to secure your home. Within two hours of your call, we’ll send you an approved tradesperson to secure your home and make it safe after a break in. This service is for homes which are unsecured or unsafe as a result of damage.
  • Our cover has been awarded a 5 Star Rating by independent experts Defaqto so you have the reassurance that you’re buying quality cover.

* 10% of all customers buying home buildings and contents insurance with us from 1 August 2013 to 31 January 2014 paid £135 or less. Source: Aviva. The premium you pay will depend upon individual circumstances, cover chosen and payment method selected.

** Smaller discounts apply if you have been claim free for between one and four years. Discount doesn't apply to Home emergency or Legal cover options Minimum premiums apply.

*** Excludes optional covers. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1595 customer reviews

Rating breakdown

1595 reviews

  • 5 stars awarded by 1089 reviewers
  • 4 stars awarded by 418 reviewers
  • 3 stars awarded by 44 reviewers
  • 2 stars awarded by 13 reviewers
  • 1 stars awarded by 32 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 1595 reviews

Leonardo20 gave this product an overall rating of 5 / 5

Excellent service

I lost an expensive piece of jewellery whilst on holiday and contacted AVIVA on my return. The adviser was patient and supportive and guided me though the claims process, which was hassle free with a swift resolution. I cannot speak too highly of the service received and I would not hesitate to recommend AVIVA to others.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

jonesy gave this product an overall rating of 4 / 5

Very easy to do

reminder came by post, quotation on line which was easy to alter to my requirements

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

dreamon gave this product an overall rating of 3 / 5

first impressions

When I contacted Aviva to report that we had a water leak,they acted very quickly got the engineer to stop the leak. But when it came to deal with the repair of the ceiling it took over 6 weeks to settle the claim. They sent out a surveyor and he told me that they can to the repairs cheaper but would only repair the damaged part of the ceiling and as we have a through lounge the ceiling would look very odd one part covered with ceiling tiles and the other side not. So was not very impressed and when after two weeks I hadn't heard anything from them, I contacted them and was told that as the surveyor had been out he would be dealing with all the clame and to contact him, that was not what I was accepting when I then told them he had not even given me any contact details, all he was concerned about was that I did not have a matching item policy and said that all he was going to do. As far as I am concerned the ceiling is part of the building, not a item like furniture.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
3 / 5
Speed of resolution
2 / 5
Customer experience
3 / 5
Fairness
3 / 5

I'm very sorry to see your review and am speaking to our claims team to find out why it took so long and what we can do to prevent this happening again in the future.

Dave, Aviva Online team

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